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25 | On 8/8/2023, Licensing Program Analyst (LPA), Chinwe Nwogene conducted a case management visit in conjunction with complaint number 18-AS-20230215163750. LPA met with Executive Director, Monica Guerra who was informed of the purpose of the visit.
During today's visit, LPA interviewed staff. LPA requested to review residents file but was informed that resident file is currently unavailable. Monica stated the facility is under new management that took effect 4/1/2023. Monica stated resident’s file will be requested from the old management and LPA will be notified when file becomes available. No citation will be issued during today’s visit.
An exit interview was conducted were this report was discussed with and provided to Monica Guerra.
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