331881353-1-30-2026-18-AS-APEZ-DQXP75-20260203100318

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331881353
Report Date: 01/30/2026
Date Signed: 01/30/2026 02:57:17 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2024 and conducted by Evaluator Abdoulaye Zerbo

COMPLAINT CONTROL NUMBER: 18-AS-20241104212616

FACILITY NAME:	SERENITY HOME LIVING		FACILITY NUMBER:	331881353
ADMINISTRATOR:	TIPPENS, CHARLEES S		FACILITY TYPE:	735
ADDRESS:	25383 ROCKFORD STREET		TELEPHONE:	(951) 927-5899
CITY:	HEMET	STATE: CA	ZIP CODE:	92544
CAPACITY:	3	CENSUS:	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	02:40 PM
MET WITH:	CHARLEES S TIPPENS		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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9

Staff did not safeguard resident funds

INVESTIGATION FINDINGS:

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Licensing Program Analysts(LPAs) Abdoulaye Zerbo and Aziz Faizi made an unannounced visit at the facility to deliver findings on the above allegation. LPAs met with Administrator CHARLEES S TIPPENS and explained the purpose of the visit.

During the investigation, LPAs conducted interviews with two (2) clients and the information obtained revealed that they independently manage their food stamps cards and use them at local stores. Clients denied ever being asked to sell their food stamps. Client 1 (C1) clarified that a previous conversation with the Administrator was misunderstood. C1 stated they were having a general conversation and the Administrator informed them that receiving food stamps while in a group home may be considered inappropriate due to services provided by Inland Regional Center (IRC) but never took their food stamps cards.

Based on records review, and interviews, the above allegation is Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of this report was provided to Administrator CHARLEES S TIPPENS.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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