331881372-1-15-2026-18-AS-JDHS-DQLN4R-20260123090823

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331881372
Report Date: 01/15/2026
Date Signed: 01/15/2026 03:45:06 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator Armando Perez

COMPLAINT CONTROL NUMBER: 18-AS-20251216123256

FACILITY NAME:	SEGOVIA OF PALM DESERT		FACILITY NUMBER:	331881372
ADMINISTRATOR:	SALVADOR JIMENEZ		FACILITY TYPE:	741
ADDRESS:	39905 VIA SCENA		TELEPHONE:	(760) 674-3200
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	182	CENSUS: 144	DATE:	01/15/2026
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Executive Director Salvador Jimenez		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff are not ensuring resident is assisted with phone calls to family members
Staff are blocking family members calls to resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Armando Perez and Seo Jeon, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegations. LPA Perez met with Executive Director Salvador Jimenez, where LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff, witnesses and record reviews.

On December 19, 2025, Community Care Licensing Division (CCLD), received a complaint alleging facility staff are not ensuring resident is assisted with phone calls to family members and staff are blocking family members calls to resident.

Regarding the allegation that facility staff were not ensuring the resident received assistance with phone calls to family members, it was reported that staff failed to protect the resident’s right to communicate with family.

Continued on LIC 9099-C.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20251216123256

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: SEGOVIA OF PALM DESERT	FACILITY NUMBER: 331881372
	VISIT DATE: 01/15/2026

NARRATIVE

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Interview with Executive Director Salvador Jimenez (ED) reported staff do not manage or interfere with residents’ personal cellular phones unless residents request assistance. Interview with 3 of 3 staff corroborated ED statement reporting that residents can request assistance with their cell phone such as making phone calls or Wi-Fi connectivity issues. Information obtained from an interview with R1 stated they have requested staff assistance with their cell phone and reported receiving assistance. It was stated that R1 did not have any concerns with staff not assisting residents when making calls. Interview with additional residents corroborated receiving staff assistance with telephone calls when requested. Interview with Additional Witness 1 (AW1) stated that Resident 1 (R1) routinely required staff assistance to operate their personal cell phone. A review of facility records, including an incident search covering the past two years, found no documented incidents related to the allegation.

Regarding the allegation staff are blocking family members’ calls to resident, it was alleged that staff was blocking their phone contact on R1’s cell phone. Information obtained from AW1 emphasized that they were never prevented from contacting the facility directly and that the issue pertained solely to R1’s personal cell phone. AW1 further speculated that the number was blocked by a family member rather than by facility staff. Interview with ED stated they had not instructed staff to block any numbers on residents’ cell phones. ED also stated that they are not aware of any incidents involving the prevention of phone calls from family members to residents. Interview with 3 of 3 staff corroborated ED statements confirming they had not been directed to restrict phone calls to residents in care. Interview with R1 reported staff do not have access to their personal cell phone and did not block any family member from calling their personal cell phone. Interview with additional residents indicated that they had not encountered nor been made aware of any family members being blocked from contacting residents at the facility. A review of facility records, including an incident search covering the past two years, found no documented incidents related to the allegation.

Based on interviews, research, and record review, the allegations that facility staff are not ensuring resident is assisted with phone calls to family members and staff are blocking family members calls to resident is unfounded. A finding that the allegation is unfounded meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, this complaint is dismissed.

An exit interview was conducted. A copy of this report was provided to Executive Director Salvador Jimenez.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026

LIC9099 (FAS) - (06/04)

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