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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881480
Report Date: 10/10/2025
Date Signed: 10/10/2025 12:49:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Armando Perez
COMPLAINT CONTROL NUMBER: 18-AS-20250624143025
FACILITY NAME:SAVANT OF RIVERSIDEFACILITY NUMBER:
331881480
ADMINISTRATOR:MOLLY BOWIEFACILITY TYPE:
740
ADDRESS:4609 ARLINGTON AVETELEPHONE:
(951) 462-1025
CITY:RIVERSIDESTATE: CAZIP CODE:
92504
CAPACITY:232CENSUS: 98DATE:
10/10/2025
UNANNOUNCEDTIME BEGAN:
11:46 AM
MET WITH:Executive Director Molly BowieTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Staff did not ensure the facility was free of bed bugs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Armando Perez, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Perez met with Executive Director Molly Bowie, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff and witnesses, file reviews and observations.

On June 24, 2025, Community Care Licensing Division (CCLD) received a complaint alleging that staff did not ensure the facility was free of bed bugs. It was alleged that bed bugs were observed in Resident 1’s (R1) room and facility staff did not take appropriate action to address the issue. Information obtained from Interview with Business Office Manager Crystal Maldonado, confirmed a monthly contract is in place for pest control preventive measures and to address pest related concerns, such as bed bugs. Information obtained from an interview with S1 reported that one room tested positive for bed bugs. However, adjacent rooms or rooms of affected residents were treated as well.
Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20250624143025
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SAVANT OF RIVERSIDE
FACILITY NUMBER: 331881480
VISIT DATE: 10/10/2025
NARRATIVE
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S1 stated that all three rooms are currently in the final stages of treatment and are awaiting a final inspection by the pest control technician. LPA interviewed 5 out 5 residents and it was corroborated that they had not seen or had issues with bed bugs themselves and did not have concerns of an active bed bug infestation. Additional Witness 1 (AW1) reported that they have not personally observed any bed bugs within the facility, but became aware of the issue through informal conversations. Additional Witness 2 (AW2) stated that they observed a bed bug on the wall inside of R1’s bedroom and another on R1’s wheelchair. AW2 reported that management was informed and observed staff respond by removing the bed linens, relocating R1, and treating the room with a chemical.

On August 11, 2025, LPA conducted a tour of the facility with Staff 1 (S1) and noted observations on 10 out of 10 resident bedrooms. LPA found 10 out of 10 rooms to have no evidence of active bed bugs, pests, rodents, or fly infestations. Additionally, LPA observed three additional rooms were found to be secured and under quarantine for bed bug treatment, with signage posted to restrict entry during the process.

LPA confirmed through record review that a semi monthly contract is in place with pest control company Orkin. Through review of invoices, LPA noted that visits were twice a month for service on the exterior and interior perimeter of the facility. LPA obtained an invoice documenting a bed bug treatment conducted on June 13, 2025, which included targeted areas within the bedroom such as the bed frame, restrooms, and doorways.

Based on interviews, record reviews, and observations the allegation that staff did not ensure the facility was free of bed bugs has been deemed UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted. A copy of this report was provided to Executive Director Molly Bowie.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
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