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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881537
Report Date: 01/28/2026
Date Signed: 01/28/2026 10:53:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Yolanda Delgado
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20250711124128
FACILITY NAME:CANYON CREST ASSISTED LIVING AND MEMORY CAREFACILITY NUMBER:
331881537
ADMINISTRATOR:CHOUDRY, SAHERFACILITY TYPE:
740
ADDRESS:5005 WESTMONT STTELEPHONE:
(951) 522-1425
CITY:RIVERSIDESTATE: CAZIP CODE:
92507
CAPACITY:6CENSUS: 5DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
10:37 AM
MET WITH:Zainab Choudry, Assistant AdministatorTIME COMPLETED:
10:49 AM
ALLEGATION(S):
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Licensee is forcing residents to enroll in hospice care upon admission.
INVESTIGATION FINDINGS:
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Licensing Program Analyst, (LPA) Yolanda Delgado arrived unannounced at the facility to conclude an investigation pertaining to the allegation listed above. LPA met with Zainab Choudry and explained the purpose of the visit.

It was alleged the licensee is forcing residents to enroll in hospice care upon admission. LPA conducted an interview with the licensee which revealed Resident #1, Resident #2 and Resident #3 (R1, R2 and R3) were under hospice care services in July 2025.

R1 was discharged from the facility on 07/28/2025. The licensee revealed they did not know where R1 transferred to. R1 did not have a cell phone number. Attempts to contact R1’s responsible party were not successful. A review of R1’s Admission Agreement revealed R1 was admitted on 01/03/2025. R1’s hospice admission document was reviewed and it revealed hospice services were initiated on 03/13/2025.
(Continued on Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Yolanda Delgado
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20250711124128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CANYON CREST ASSISTED LIVING AND MEMORY CARE
FACILITY NUMBER: 331881537
VISIT DATE: 01/28/2026
NARRATIVE
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(Continued from Page 1)

R2 was not available for an interview. R2’s responsible party was interviewed and reported R2 was receiving hospice services prior to being admitted to this facility. The allegation of being forced to place R2 on hospice was denied.

R3 was interviewed and was not able to answer questions. R3’s responsible party was interviewed and they were not sure if R3 was receiving hospice services or not. They also denied being forced to place R3 on hospice. It was reported that it was possible another family member could be aware of R3 receiving hospice services. A review of R3’s Admission Agreement revealed R3 was admitted on 10/28/2024. R3’s hospice admission document was reviewed and it revealed hospice services were initiated on 12/05/2025. The hospice admission document did not have a spot for signatures.

R1 and R3 were receiving hospice services from the same hospice agency, however R2 was receiving hospice services from a different hospice agency.

Therefore, based on interviews and facility record reviews, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Zainab Choudry and a copy of this report along with LIC811- Confidential Names list was provided.

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Yolanda Delgado
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2