331881550-7-2-2026-18-AS-PMAA-DWESME-20260728135947

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331881550
Report Date: 07/02/2026
Date Signed: 07/02/2026 03:11:52 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2024 and conducted by Evaluator Deborah Lee

COMPLAINT CONTROL NUMBER: 18-AS-20241216145524

FACILITY NAME:	JOYFUL HEARTS SENIOR CARE		FACILITY NUMBER:	331881550
ADMINISTRATOR:	LAUDATO, CHERMAINE		FACILITY TYPE:	740
ADDRESS:	9268 MARTHA WAY		TELEPHONE:	(951) 840-5648
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92503
CAPACITY:	6	CENSUS: 3	DATE:	07/02/2026
		UNANNOUNCED	TIME BEGAN:	11:23 AM
MET WITH:	Jordan Alapag		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Resident is not being taken to their doctor appointments
Staff failed to follow eviction procedures

INVESTIGATION FINDINGS:

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On July 2, 2026, the Department of Social Services (DSS) staff conducted an unannounced visit to the facility to continue the investigation and to deliver findings of the above allegations. The department was greeted by Licensee Jordan Alapag and the purpose of the visit was explained. The facility currently has three residents in care.
The investigation consisted of the following:
On December 19, 2024, the Department conducted an initial unannounced visit to investigate the listed allegations. During that visit, it was determined that further investigation was required.
On June July 1, 2026, the Department conducted unannounced visit to continue investigation. During visit, the Department obtained and reviewed the following documents: Staff Roster (dated 9/6/24), Resident Roster (4/30/26), R1’s Physician’s report (dated 10/27/23), Nursing Notes (dated 11/1/24-12/14/24), Appraisal Needs and Services plan (dated 1027/24), discharge from facility letter (dated 12/15/24), voluntary discharge acknowledgement letter (dated 12/6/24), Staff trainings: Anti-psychotic and psychotropic medication training, Medication Administration, recognizing signs of dementia, Needle and shared safety and disposal, Resident Rights, infectious control and universal precaution, Elder Abuse and mandated reporting (Dated 10/1/24-7/18/25), R1’s MAR (October 2024-November 2024), Centrally Stored Medication log (dated 10/28/24), Vital Signs log (November-December 2024), Hospital discharge page (dated 10/24/24).
On July 1, 2026, the department interviewed Administrator (A1). On July 2, 2026, the department interviewed licensee (A2), 1 staff (S1), and 2 Residents (R2-R3).
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 07/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20241216145524

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: JOYFUL HEARTS SENIOR CARE	FACILITY NUMBER: 331881550
	VISIT DATE: 07/02/2026

NARRATIVE

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The investigation revealed the following

Allegation: Resident is not being taken to their doctor appointments

The detail of complaint alleges R1 is not being taken to his doctor’s appointments

On July 1, 2026, the Department interviewed Administrator (A1) who denied the allegation stating that since resident was in their care, he had only one appointment scheduled at that was telehealth appointment where he spoke with a doctor via telephone. July 2, 2026, the department interviewed Licensee (A2) who also denied allegation.

On July 1, 2026, the Department reviewed and evaluated nursing notes dated 12/5/24 which corroborated that R1 did participate in a telehealth medical appointment via telephone.

On July 2, 2026, the department interviewed two residents (R2–R3). Both residents reported that staff treat them well and that they feel properly cared for. Both also stated that they attend all required appointments. R1 could not be interviewed because he is no longer residing at the facility. R1 lived at the facility from October 27 to December 15, 2024.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 07/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20241216145524

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: JOYFUL HEARTS SENIOR CARE	FACILITY NUMBER: 331881550
	VISIT DATE: 07/02/2026

NARRATIVE

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Allegation: Staff failed to follow eviction procedures

The detail of complaint alleges “the facility doesn’t want R1 there.”

On July 1, 2026, the Department interviewed Administrator (A1) who denied the allegation stating that R1 made his own decision to leave on his own. He didn’t want to be in placement.

On 7/1/26, the department reviewed discharge letter (dated 7/15/24) indicating that R1 “requires a higher level of care" and that "voluntary decision as being claimed by the family.”

On 7/2/26, the department interviewed the Licensee (A2) and staff (S1) who stated that R1 wanted to leave and expressed his desire to leave.

There were no deficiencies cited during today’s visit. Exit interview conducted with Licensee and copy of report provided.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 07/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026

LIC9099 (FAS) - (06/04)

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