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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881680
Report Date: 10/23/2025
Date Signed: 10/23/2025 12:42:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2025 and conducted by Evaluator Abdoulaye Zerbo
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20250615213557
FACILITY NAME:DESERT COVE ASSISTED LIVINGFACILITY NUMBER:
331881680
ADMINISTRATOR:SCOTT, HEATHERFACILITY TYPE:
740
ADDRESS:13660 MOUNTAIN VIEW ROADTELEPHONE:
(760) 671-7820
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:56CENSUS: 49DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Heather ScottTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not provide adequate care and supervision resulting in resident wandering away from the facility in the heat
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Abdoulaye Zerbo made and unannounced visit at the facility to deliver findings on the above allegation. LPA met with Executive Director Heather Scott and discuss the purpose of the visit.
It was alleged Staff did not provide adequate care and supervision resulting in resident wandering away from the facility in the heat. LPA conducted a comprehensive investigation, which included interviews with facility staff and R1, a review of relevant documentation such as the resident’s file and facility records, and direct observations of the facility’s environment and supervision practices. During the course of the investigation, it was confirmed through records review and staff interviews that R1 is not under a conservatorship and retains all personal rights, including the right to enter and exit the facility unsupervised. A review of R1’s physician’s indicated that R1 can leave the facility unassisted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20250615213557
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COVE ASSISTED LIVING
FACILITY NUMBER: 331881680
VISIT DATE: 10/23/2025
NARRATIVE
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Although R1 left the facility premises during a period of elevated temperatures, there was no evidence to suggest that staff neglected their responsibilities or failed to follow the resident’s care plan. Staff reported that R1 is known to take walks independently to nearby stores.
Based on records review, and interviews, the above allegation is Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.
An exit interview was conducted, and a copy of this report was provided to Executive Director Heather Scott.
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2