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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881693
Report Date: 11/12/2025
Date Signed: 11/12/2025 10:42:17 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2025 and conducted by Evaluator Armando Perez
COMPLAINT CONTROL NUMBER: 18-AS-20251028113318
FACILITY NAME:PALMS AT LA QUINTA, THEFACILITY NUMBER:
331881693
ADMINISTRATOR:GANDY,ROLANDFACILITY TYPE:
740
ADDRESS:45160 SEELY DRIVETELEPHONE:
(760) 345-5353
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:120CENSUS: 103DATE:
11/12/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Lisa Stanford, Business Office DirectorTIME COMPLETED:
10:50 AM
ALLEGATION(S):
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Facility staff obtained power of attorney for a resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Armando Perez, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Perez met with Business Office Director Lisa Stanford, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff and witnesses, and file reviews.

On October 28, 2025, Community Care Licensing Division (CCLD) received a complaint alleging that facility staff obtained power of attorney for a resident. It was alleged that Resident 1 (R1) appointed a staff member as Power of Attorney for medical decisions. Interview with Executive Director Roland Gandy revealed that the names provided do not match any current or former resident or staff member. Additionally, Staff 1 (S1) conducted a search of the facility’s database and confirmed that no current or former records match the names of R1 or the alleged staff member.

Continued on LIC 9099-C.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20251028113318
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: PALMS AT LA QUINTA, THE
FACILITY NUMBER: 331881693
VISIT DATE: 11/12/2025
NARRATIVE
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 Interview with Additional Witness 1 (AW1) confirmed that the address does not correspond to the facility where R1 resides. AW1 provided the correct address, further revealing that the additional information does not align with the current facility. A review of facility records, including visitor logs, resident and staff rosters, revealed no documented names matching the names reported.

Based on interviews, research, and record review, the allegation that facility staff obtained power of attorney for a resident is unfounded. A finding that the allegation is unfounded meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, this complaint is dismissed.

An exit interview was conducted. A copy of this report was provided to Business Office Director Lisa Stanford.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2