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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881693
Report Date: 04/13/2026
Date Signed: 05/06/2026 02:37:30 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator Mia Lankford
COMPLAINT CONTROL NUMBER: 18-AS-20260406170821
FACILITY NAME:PALMS AT LA QUINTA, THEFACILITY NUMBER:
331881693
ADMINISTRATOR:GANDY,ROLANDFACILITY TYPE:
740
ADDRESS:45160 SEELY DRIVETELEPHONE:
(760) 345-5353
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:120CENSUS: 163DATE:
04/13/2026
UNANNOUNCEDTIME BEGAN:
10:57 AM
MET WITH:Administrator Kerry TweedyTIME COMPLETED:
12:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not ensure resident to have personal phone calls.
Staff isolates resident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Amended- On April 13, 2026, Licensing Program Analyst (LPA), Mia Lankford, conducted an unannounced visit to the facility to initiate the investigation into the allegations listed above. LPA met with Administrator, Kerry Tweedy and informed her of the purpose of LPA’s visit. During the course of the investigation, LPA conducted interviews with facility staff and residents and reviewed pertinent documentation.
On April 6, 2026, Community Care Licensing (CCL), received a complaint investigation alleging that staff does not ensure resident is allowed to have personal phone calls and staff isolates resident. It was reported that Resident #1 is not allowed to receive phone calls from Resident #1’s daughter and Resident #1’s family is not allowing Resident #1 to have visitation from other family members. Information obtained interview with Administrator stated that Resident #1 is not placed at the facility. Administrator stated Resident #1 is placed in the independent living facility, which CCL does not have jurisdiction of. Information obtained from additional staff members corroborated the information. LPA conducted a review of the facility roster and confirmed that Resident #1 is not placed at the licensed facility.
Based on the information obtained from interviews and a review of the client roster, it was determined that Resident #1 is not placed at the licensed facility. Due to CCL not having jurisdiction to investigate the allegations, the investigation is deemed unfounded.
An exit interview was conducted. This report was discussed and provided to Administrator Kerry Tweedy.
This is an amended version of the original report created on April 13, 2026. The findings were clarified and a new 9099 now supersedes it.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Mia Lankford
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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