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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881693
Report Date: 04/13/2026
Date Signed: 05/14/2026 09:25:36 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2026 and conducted by Evaluator Mia Lankford
COMPLAINT CONTROL NUMBER: 18-AS-20260320152920
FACILITY NAME:PALMS AT LA QUINTA, THEFACILITY NUMBER:
331881693
ADMINISTRATOR:GANDY,ROLANDFACILITY TYPE:
740
ADDRESS:45160 SEELY DRIVETELEPHONE:
(760) 345-5353
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:120CENSUS: 97DATE:
04/13/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Administrator Kerry TweedyTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility is not adhering to refund procedures in admission agreement.
INVESTIGATION FINDINGS:
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 Amended- On 4/13/2026, Licensing Program Analyst (LPA), Mia Lankford, conducted an unannounced visit to the facility to initiate the investigation into the allegations listed above, and to conduct a health and safety check. LPA met with Administrator Kerry Tweedy, and informed her the purpose of the LPA's visit.

Based on interviews conducted, records reviewed, and observations made during the course of the investigation, and the facility own admission to sending the check out late without confirming if the check was cashed by the payee, the Department did obtain sufficient evidence to support the allegation, Therefore, the allegation is determined to be substantiated at this time. CCR 87507(5)(A)1
Facility policy concerning refunds including the conditions under which a refund for advanced monthly fees will be returned in the event of a resident's death, pursuant to Health and SafetyCode section 1569.6527being cited on the attached LIC 9099D).

An exit interview was conducted with Administrator, Kerry Tweedy, at the conclusion of the investigation. The findings of the complaint were discussed. The Administrator was provided with an opportunity to ask questions and verbalized understanding of the information. The Administrator was informed of the right to appeal any deficiency cited and was advised their appeal rights.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Mia Lankford
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20260320152920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PALMS AT LA QUINTA, THE
FACILITY NUMBER: 331881693
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/06/2026
Section Cited
CCR
87507(5)(A)1
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 Amended- CCR 87507(5)(A)1
Facility policy concerning refunds including the conditions under which a refund for advanced monthly fees will be returned in the event of a resident's death, pursuant to Health and SafetyCode section 1569.652
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The Administrator is going to send proof of the check being cut on 4/13/26 to LPA Mia Lankford's email and will send a copy of the signed acceptance for the check from Daughter Julie Ross by 4/27/2026
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Based on the Administrator and Business Office Director own omission of sending the check out late to Beneficieary Julie Ross and the check was never cashed. The allegations were substantiated.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Mia Lankford
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2