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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334700038
Report Date: 01/21/2026
Date Signed: 01/21/2026 12:32:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2025 and conducted by Evaluator Jane Cong-Huyen
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20251120154505
FACILITY NAME:CUSTOM CARE SOLUTIONS LLCFACILITY NUMBER:
334700038
ADMINISTRATOR:BECKHAM, JENNIFERFACILITY TYPE:
300
ADDRESS:73810 DINAH SHORE DRTELEPHONE:
(760) 469-4633
CITY:PALM DESERTSTATE: CAZIP CODE:
92211
CAPACITY:CENSUS: DATE:
01/21/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Mandy Calvano, LicenseeTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
HCO is not providing services to client as contracted
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/21/2026, Home Care Services Branch Enforcement Analyst (EA), Jane Cong-Huyen conducted a complaint visit and met with the licensee, Mandy Calvano.

The Department has investigated the complaint with the allegation listed above. Based upon interviews, documents reviewed, and information gathered during the investigation, there was not enough evidence to conclude and/or show the organization has violated the allegation listed above and failed to provide services to clients as contracted. Therefore, the above allegation is found to be UNSUBSTANTIATED. No violations cited during this visit.

EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to the licensee, Mandy Calvano, via email.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Jane Cong-Huyen
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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