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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334700157
Report Date: 07/01/2025
Date Signed: 07/01/2025 05:03:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2025 and conducted by Evaluator Jane Cong-Huyen
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20250506084646
FACILITY NAME:HANDS OF ANGELS HOME CARE LLCFACILITY NUMBER:
334700157
ADMINISTRATOR:HUFFMAN, LEONORAFACILITY TYPE:
300
ADDRESS:1550 VENTANA CIRTELEPHONE:
(951) 722-4391
CITY:BANNINGSTATE: CAZIP CODE:
92220
CAPACITY:CENSUS: DATE:
07/01/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Christopher Ongpin, OwnerTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Working HCAs without proper training
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/1/2025, Home Care Services Branch Enforcement Analyst (EA), Jane Cong-Huyen conducted an investigation visit regarding the above complaint allegation. Upon arrival, EA met with the licensee, Christopher Ongpin, and his administrator, Leonora Huffman.

During the investigation process, EA conducted interviews, reviewed staff files, gathered information pertaining to the complaint allegation. EA observed and learned the HCAs were properly trained with proof of training on file.

The Department has investigated the complaint with the allegation listed above. Based on interviews and documents reviewed; EA concluded that there was not enough evidence to show that the organization violated the allegation listed above, therefore, the above allegation is found to be UNSUBSTANTIATED.
No violations cited during today's visit. Complaint report (HCS9099) and appeal rights were provided to the licensee, Christopher Ongpin, via email.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Jane Cong-Huyen
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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