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Department of
SOCIAL SERVICES

Community Care Licensing


HOME CARE ORGANIZATION EVALUATION REPORT

Facility Number: 334700180
Report Date: 03/25/2026
Date Signed: 03/25/2026 11:51:49 AM

Document Has Been Signed on 03/25/2026 11:51 AM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE ORGANIZATION EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME:A TRUECARE CONCIERGE SENIOR HOME CARE SERVICESFACILITY NUMBER:
334700180
ADMINISTRATOR/
DIRECTOR:		CASTRO, OLIVA NATALIEFACILITY TYPE:
300
ADDRESS:77-564 COUNTRY CLUB DR STE 209TELEPHONE:
(760) 619-6288
CITY:PALM DESERTSTATE: CAZIP CODE:
92211
CAPACITY: CENSUS: DATE:
03/25/2026
Annual/RandomUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
10:00 AM
MET WITH:Oliva Natalie Castro, LicenseeTIME VISIT/
INSPECTION COMPLETED:
12:00 PM
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Enforcement Analyst (EA), Jane Cong-Huyen with the Home Care Services Branch (HCSB), conducted an onsite inspection for the purpose of a biennial licensing visit. EA met with licensee, Oliva Natalie Castro. EA observed the posting of the license and operating business hours. Business operating hours are from 10:00am – 2:00pm, Tuesdays & Thursdays.

During the inspection, EA reviewed personnel records for staff and Home Care Aides (HCAs) including fingerprint status, HCA registry status, Tuberculosis (TB), and required training(s). Licensee stated she only has one staff and one client at this time. EA also reviewed the HCO’s business records for insurance requirements and document for the designee in the absence of the licensee.

EA Cong-Huyen found the HCO in compliance and no deficiencies were cited. An exit interview was conducted, and a copy of this report (HCS809) was provided to the licensee, Oliva Natalie Castro, via email.
NAME OF LICENSING PROGRAM ANALYST: Jane Cong-Huyen
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 03/25/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 03/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

HCS809 (FAS) - (06/04)
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