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25 | On November 13, 2024 Home Care Services Bureau (HCSB) Enforcement Analyst, Adrian Mangina arrived at the business office of !Heart Caregiver Services at 12:30 PM. Licensees were not present and Analyst called Licensees who stated that they were on their way. Licensees arrived at 1:00 PM to allow Analyst entry into the shared office space for a Biennial inspection. Upon arrival, the Enforcement Analyst identified herself and was greeted by Licensees Brian and Rovie Ann Chopitea. Analyst Mangina observed the proper posting of business hours and license. The analyst was provided an area in which the review of personnel and administrative files could be performed. Licensees provided Analyst with current Certificate of Insurance showing that professional liability policy, worker's compensation, and dishonesty bond are current. Employee files were reviewed.
Upon completion of the file review the analyst discussed the findings of the inspection with Licensees. The analyst informed the representatives named above of the deficiencies found and explained they would be noted on the HCS809-D forms. In addition, the Licensee were provided a copy of the HCS9058 Appeal Rights form.
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