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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334700232
Report Date: 03/25/2026
Date Signed: 03/25/2026 02:26:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2026 and conducted by Evaluator Jane Cong-Huyen
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20260305091528
FACILITY NAME:CARING HEARTS PREMIER HOME CARE LLCFACILITY NUMBER:
334700232
ADMINISTRATOR:JANARD LANSANGANFACILITY TYPE:
300
ADDRESS:74836 TECHNOLOGY DR STE 108TELEPHONE:
(760) 391-2020
CITY:PALM DESERTSTATE: CAZIP CODE:
92211
CAPACITY:CENSUS: DATE:
03/25/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Janard "Jay" Lansangan, LicenseeTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Home Care Aides is providing medical services to clients
INVESTIGATION FINDINGS:
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On 3/25/26, Home Care Services Branch Enforcement Analyst (EA), Jane Cong-Huyen to conduct a complaint visit regarding the above complaint allegation. Upon arrival, EA met with the licensee, Janard “Jay” Lansan. EA interviewed the licensee and staff who admitted that the home care organization provides “Medication Management” which described as medical services including catheter care (changed catheter bags), assisted clients with blood pressure machine/recording blood pressure status for clients, handling medication from prescribed medication bottles, addressing wounds, taking/recording temperature readings, and assisting clients with inhaler machine and oxygen machine. Home care organizations are to provide non-medical services to clients which prohibited any of the medical services listed above.
Based on interviews conducted and websites/brochures reviewed, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Section 1796.12(n) is being cited on the attached HCS 9099D.
EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to the designee.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Jane Cong-Huyen
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20260305091528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: CARING HEARTS PREMIER HOME CARE LLC
FACILITY NUMBER: 334700232
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/25/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/03/2026
Section Cited
1796.12(n)
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1796.12(n) Home care services mean nonmedical services and assistance provided by a registered home care aide to a client who, because of advanced age or physical or mental disability, cannot perform these services. These services...include, but are not limited to, assistance with the following: bathing, dressing, feeding, exercising, personal hygiene and grooming, transferring, ambulating, positioning, toileting and incontinence care, assisting with medication that the client self-administers, housekeeping, meal planning and preparation, laundry, transportation, correspondence, making telephone calls, shopping for personal care items or groceries, and companionship. This subdivision shall not authorize a registered home care aide to assist with medication that the client self-administers that would otherwise require administration or oversight by a licensed health care professional.
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Licensee will immediately cease providing medical services. Licensee agreed to review the Department of Social Services Fact Sheet for Medical Services with all the active HCAs and will provide EA with proof of training including training agenda and a list of staff names and signatures who attended the training regarding non-medical
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This requirement is not met as evidenced by:
Based on the information obtained, it was determined that HCAs were providing medical services, licensee did not ensure that only nonmedical services were provided which poses an immediate risk to the Health and Safety of clients in care.
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services. Licensee will also update website(s) and brochure(s) to reflect non-medical services and and just states medication reminders. Licensee will send proof of correction as listed above to EA before/by Friday 4/3/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Jane Cong-Huyen
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
LIC9099 (FAS) - (06/04)
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