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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334800081
Report Date: 08/07/2024
Date Signed: 08/07/2024 11:49:09 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2024 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240507113922
FACILITY NAME:INDIO LEARNING VILLAGEFACILITY NUMBER:
334800081
ADMINISTRATOR:MARIA, ROJASFACILITY TYPE:
850
ADDRESS:82-884 AVENUE 44TELEPHONE:
(760) 347-9574
CITY:INDIOSTATE: CAZIP CODE:
92201
CAPACITY:30CENSUS: 0DATE:
08/07/2024
UNANNOUNCEDTIME BEGAN:
10:52 AM
MET WITH:Maria RojasTIME COMPLETED:
11:55 AM
ALLEGATION(S):
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Staff does not ensure proper teacher-child ratios are maintained
INVESTIGATION FINDINGS:
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On 8/7/2024 at 10:52am, Licensing Program Analyst (LPA) Jeanette Sanchez arrived at the facility to deliver complaint findings. LPA met with Director Maria Rojas.

On 5/7/2024, a complaint allegation was reported to Community Care Licensing (CCL), stating that staff does not ensure proper teacher-child ratios. Specifically it was reported that one staff person had been observed to have 15 children in care.

On 5/9/2024, LPA arrived at the facility to initiate the complaint investigation. Upon arrival, LPA found the director alone with 13 children. A child was picked up within 30 minutes of LPA's arrival. Per the director, the only permanent staff left on 4/3/2024. The director has been actively seeking teachers.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20240507113922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: INDIO LEARNING VILLAGE
FACILITY NUMBER: 334800081
VISIT DATE: 08/07/2024
NARRATIVE
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Based on LPA's observation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

See LIC9099D for deficiency.

LPA Sanchez informed Director Maria Rojas that this report dated 8/7/2024 documents one Type A citation. Type A citations which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Sanchez informed Director Maria Rojas to provide a copy of this licensing report dated 8/7/2024 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. The LIC 9224 was provided to the director.

An exit interview was conducted, and this report was reviewed with Director Maria Rojas. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 10-CC-20240507113922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: INDIO LEARNING VILLAGE
FACILITY NUMBER: 334800081
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/07/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/08/2024
Section Cited
CCR
101216.3(a)
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(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance...This requirement was not met as evidenced by:
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Director will submit a written statement detailing a plan to avoid being out of ratio. Plan will include such things as: children and staff schedules, what will be done if only one staff is present, as well as the understanding of ratio. This will submitted to the department no later than 8/7/2024.
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The director was observed with 13 children in her sole care, which poses immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2024 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240507113922

FACILITY NAME:INDIO LEARNING VILLAGEFACILITY NUMBER:
334800081
ADMINISTRATOR:MARIA, ROJASFACILITY TYPE:
850
ADDRESS:82-884 AVENUE 44TELEPHONE:
(760) 347-9574
CITY:INDIOSTATE: CAZIP CODE:
92201
CAPACITY:12CENSUS: 0DATE:
08/07/2024
UNANNOUNCEDTIME BEGAN:
10:52 AM
MET WITH:Maria RojasTIME COMPLETED:
11:55 AM
ALLEGATION(S):
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Child sustained unexplained injuries while in care
INVESTIGATION FINDINGS:
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On 8/7/2024 at 10:52am, Licensing Program Analyst (LPA) Jeanette Sanchez arrived at the facility to deliver complaint findings. LPA met with Director Maria Rojas.

On 5/7/2024, a complaint allegation was reported to Community Care Licensing (CCL), stating that a child sustained unexplained injuries while in care. Specifically it was reported that a child arrived home with injuries on a weekly basis.

LPA Sanchez conducted confidential interviews regarding the allegation. While some injuries were disclosed in the interviews, none were deemed to be unexplained injuries. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and this report was reviewed with Director Maria Rojas. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4