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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334801827
Report Date: 05/28/2026
Date Signed: 05/28/2026 10:26:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260403144638
FACILITY NAME:LONG FAMILY DAY CAREFACILITY NUMBER:
334801827
ADMINISTRATOR:LONG, DEBORAHFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 304-0344
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:14CENSUS: 12DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
08:39 AM
MET WITH:Deborah LongTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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-Licensee does not ensure day-care children are kept in clean dry clothing at all times
-Licensee is operating out of ratio and does not ensure adequate supervision is provided to day-care
-Licensee handles day-care children in a rough manner and hits daycare children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above-mentioned allegations. LPA met with Deborah Long, Licensee, who was informed of the decision rendered.

On 04/03/26, Community Care Licensing (CCLD) received a complaint alleging that staff handled children in a rough manner and hits daycare children. The complaint also alleges that facility does not ensure day-care children are kept in clean, dry clothing at all times, and licensee is operating out of ratio.

Regarding the allegation the staff handled the children roughly, LPA Waters conducted confidential interviews, conducted a facility inspection, and completed a record review. During the investigation, LPA Waters did not witness any handling of children in an aggressive manner. Record review did not reveal any reports of injury and LPA could not corroborate the allegation of children being handled in a rough manner through interviews conducted with pertinent parties, including staff and children.
Cont. on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 10-CC-20260403144638
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LONG FAMILY DAY CARE
FACILITY NUMBER: 334801827
VISIT DATE: 05/28/2026
NARRATIVE
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Regarding the allegation that children area not kept in clean, dry clothing at all times, LPA conducted a facility inspection, confidential interviews, and reviewed documents. During facility visit, LPA observed licensee check diapers of 3 children and changed one child. LPA reviewed children’s designated storage areas and found extra clothing and diapers. LPA reviewed the Licensee’s admission agreement which states that parents are to bring all personal items for children, including diapers, wipes/creams, change of clothing, and a nap mat. Based on the investigation findings, LPA Waters could not corroborate the allegation that licensee does not ensure children are kept in clean and dry clothing at all times.

Regarding the allegation that Licensee is operating out of ratio, LPA Waters observed the licensee with 6 children at the time of visit. During record review, LPA verified that licensee has 18 children enrolled but did state she had to tell families that she could not care for them due to staffing concerns and did not have additional staff employed at the time of the inspection. Licensee also stated that many children listed on the Child Roster (LIC 9140) remain on there for drop-in care. During course of investigation, LPA did not observe the daycare operating out of ratio and was unable to verify if licensee had been operating out of ratio as no records for daily care are kept.

Based on facility inspection, confidential interviews and record review, LPA Waters could not corroborate the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided along with copies of the Appeal Rights were provided.

A Notice of Site visit was given, and Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260403144638

FACILITY NAME:LONG FAMILY DAY CAREFACILITY NUMBER:
334801827
ADMINISTRATOR:LONG, DEBORAHFACILITY TYPE:
810
ADDRESS:39662 AVENIDA MIGUEL OESTETELEPHONE:
(951) 304-0344
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:14CENSUS: 12DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
08:39 AM
MET WITH:Deborah LongTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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-Licensee has inappropriate conversations with staff and children.
-Licensee does not ensure utensils are kept in sanitary condition
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above-mentioned allegations. LPA met with Debrorah Long, Licensee, who was informed of the decision rendered.

On 04/03/26, Community Care Licensing (CCLD) received a complaint alleging that licensee has inappropriate conversations with staff and children, and that the licensee does not ensure utensils are kept in sanitary condition.

Regarding the allegation that licensee has inappropriate conversation with staff and children, LPA conducted confidential interviews, and reviewed video evidence and documents. Interviews revealed that Licensee had talked about inappropriate topics in front of children with staff and video evidence provided confirmed that inappropriate language was used by staff in the presence of children.

Cont. on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 10-CC-20260403144638
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LONG FAMILY DAY CARE
FACILITY NUMBER: 334801827
VISIT DATE: 05/28/2026
NARRATIVE
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Regarding the allegation that the licensee does not ensure utensils are kept in sanitary condition conducted a facility inspection, confidential interviews, and reviewed photographic evidence. The kitchen area is an on-limit childcare area that children can access, and Licensee provides all food and drinks, other than formula, for children in care. During the inspection on 04/08/26, LPAs Waters and Habeebulla were able to identify mold in more than one child- labeled drinking cup as well as additional items with mold in the kitchen area.

Based on facility inspection, confidential interviews and record review, the preponderance of evidence has been met and the allegation that the licensee violated the personal rights of children in care is SUBSTANTIATED. California Code of Regulations, Title 22, Section 102423(a) is being cited on the attached LIC 9099D. See LIC 9099D for details.

An exit interview was conducted, and a copy of this report was provided along with copies of the Appeal Rights were provided.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 10-CC-20260403144638
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LONG FAMILY DAY CARE
FACILITY NUMBER: 334801827
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/19/2026
Section Cited
CCR
102423(a)
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102423 Personal Rights
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative…

This requirement was not met as evidenced by:
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Licensee will watch CCLD training video on personal rights, train all staff in personal rights and will submit a letter of understanding of the personal rights regulations and verification that video was reviewed to LPA via email by 06/19/26.
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Based on interview and observation, Licensee engaged in language and topics that did not ensure dignity of children in care, therefore the licensee did not comply with the section cited above which posed a possible health and safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7