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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334803473
Report Date: 06/25/2026
Date Signed: 06/25/2026 02:35:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Angelica Vargas
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260522142225
FACILITY NAME:DESERT YMCA/JEAN M. BENSON CDCFACILITY NUMBER:
334803473
ADMINISTRATOR:CRISTY HARSHAWFACILITY TYPE:
850
ADDRESS:75433 ORANGE BLOSSOM LANETELEPHONE:
(760) 836-3336
CITY:PALM DESERTSTATE: CAZIP CODE:
92211
CAPACITY:101CENSUS: 32DATE:
06/25/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Cristy HarshawTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff does not ensure outdoor activity equipment are safe and appropriate for the ages of children
INVESTIGATION FINDINGS:
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On June 25, 2026, at 2:20 p.m., Licensing Program Analyst (LPA) Angelica Vargas and Licensing Program Manager (LPM) Pauline Beschorner arrived at the facility to deliver findings regarding the above referenced allegations. An initial investigation was conducted on May 27, 2026, by LPAs Vargas and Gabriela Hernandez. During the investigation, confidential interviews were completed, indoor and outdoor classroom observations were conducted, and relevant documentation was requested and reviewed.
On May 22, 2026, the Department received a complaint alleging that staff do not ensure outdoor activity equipment is safe and age appropriate for children. Interviews with six of six staff members indicated no concerns regarding the safety or age appropriateness of the outdoor equipment. Staff also reported that toddlers are not permitted to use the large play structure located in the center of the outdoor area.
Documentation reviewed showed that the outdoor equipment is designated for children ages 2 to 5 years old. LPAs observed one scooter stored in the bike area that is recommended for children ages 4 to 8 years old; however, the scooter was in disrepair. Staff interviews confirmed that the scooter had not been used for over a year.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Angelica Vargas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260522142225
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DESERT YMCA/JEAN M. BENSON CDC
FACILITY NUMBER: 334803473
VISIT DATE: 06/25/2026
NARRATIVE
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Based on the information obtained and the absence of corroborating evidence, there is insufficient information to determine that staff failed to ensure outdoor equipment was safe and age appropriate. Therefore, the allegation is unsubstantiated. Although the allegation may have occurred or may be valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
An exit interview was conducted, and a copy of this report, appeal rights, and a Notice of Site Visit were provided to the facility Director, Cristy Harshaw. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Angelica Vargas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2