334804323-1-6-2026-10-CC-CMAZ-DQJMXS-20260121090023

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804323
Report Date: 01/06/2026
Date Signed: 01/06/2026 12:32:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2025 and conducted by Evaluator Brian Morris

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250818105137

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334804323
ADMINISTRATOR:	MARGARITA D. GUILLERMO		FACILITY TYPE:	850
ADDRESS:	23301 OLIVEWOOD PLAZA DRIVE		TELEPHONE:	(951) 924-1956
CITY:	MORENO VALLEY	STATE: CA	ZIP CODE:	92553
CAPACITY:	95	CENSUS:	DATE:	01/06/2026
		UNANNOUNCED	TIME BEGAN:	11:40 AM
MET WITH:	Director Margarita Guillermo		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Day-care child sustained a fracture while in care
Staff did not ensure child received medical attention in a timely manner
Staff did not review child's records for emergency contacts
Staff did not ensure accurate reporting was provided to child's authorized representative

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Brian Morris arrived at the facility for the purpose of conducting a subsequent complaint visit, which includes concluding the investigation and delivering the investigation findings regarding the compliant investigation initiated on 08/08/2025. The investigation was completed by the Investigative Bureau (IB) Investigator Christian Ogata. LPA met with facility Director Margarita “Jesika” Guillermo and discussed the above allegations.

During the course of the investigation, Investigator Ogata conducted interviews, collected pertinent documents, including photos, medical records and obtained information from the Riverside County Sheriff.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 10-CC-20250818105137

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804323
	VISIT DATE: 01/06/2026

NARRATIVE

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Regarding the allegation that a daycare child #1 (C1) sustained a fracture while in care, based on the information obtained during the investigation, including interviews with facility staff, witnesses, and the child’s parent, as well as direct observations of the classroom environment, Investigator Ogata determined there was insufficient evidence to support the allegation that staff failed to prevent the child’s injury. On the day of the incident, the evidence shows that C1 fell forward and struck a classroom table. Interviews revealed that staff were present and actively supervising the children at the time of the incident and although there was no lapse in supervision, the injury still occurred.

Regarding the allegation that staff failed to ensure the child received timely medical attention, Investigator Ogata determined that staff responded immediately upon hearing C1 cry. The teacher promptly assessed C1’s condition, administered first aid, and escorted C1 to the office for continued monitoring. Evidence showed that staff were unaware that the child required further medical attention until C1 was later examined by separate dentists who recommended the child be taken to the emergency room if C1 refused food or fluids. C1 was then admitted to the hospital and eventually had two teeth extracted.

Regarding the allegation that staff did not review C1's records for emergency contacts, Investigator Ogata confirmed that staff made a telephone call to notify the parent shortly after the incident occurred, leaving a voicemail of the incident while C1 remained under direct supervision. Interviews revealed that the facility did not contact any of the other emergency contacts, as the initial assessment by staff indicated that C1 had only sustained a swollen lip and C1's behavior remained normal, and eventually returned to the classroom. Investigator Ogata confirmed that the daycare followed their established protocol, and based on their initial assessment of the child, there was no need to contact other emergency contacts.

Regarding the allegation staff did not ensure accurate reporting was provided to the child’s authorized representative, Investigator Ogata determined that facility staff acted appropriately and did not delay appropriate care. Evidence revealed that C1 was assessed by staff and C1 did not exhibit any symptoms of a serious injury and did not present any signs that would require emergency medical services, which was relayed to the parent. Investigator Ogata confirmed that this information was provided to the parent and that the subsequent medical needs of C1 were determined after a reassessment by hospital staff.

Based on all information gathered throughout this investigation, there is not a preponderance of evidence to prove or disprove that staff was neglectful in the supervision of C1, delayed medical care for C1, inadequately reported symptoms/injury, or failed to act within reasonable expectations to contact parent and/or other emergency contacts. Therefore, the allegations are Unsubstantiated.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250818105137

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804323
	VISIT DATE: 01/06/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	An exit interview was conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Director on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

LIC9099 (FAS) - (06/04)

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