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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804323
Report Date: 04/22/2026
Date Signed: 04/22/2026 01:48:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator Brian Morris
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260319111302
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804323
ADMINISTRATOR:MARGARITA D. GUILLERMOFACILITY TYPE:
850
ADDRESS:23301 OLIVEWOOD PLAZA DRIVETELEPHONE:
(951) 924-1956
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92553
CAPACITY:95CENSUS: 95DATE:
04/22/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Director Margarita "Jesika" GuillermoTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Due to lack of supervision, Day care child's finger was injured
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Brian Morris arrived at the facility for the purpose of conducting a subsequent complaint visit, which includes concluding the investigation and delivering the investigation findings regarding the compliant investigation initiated on 03/19/2026. LPA met with facility Director Margarita “Jesika” Guillermo and discussed the above allegations.

During the course of the investigation, LPA Morris conducted interviews, collected pertinent documents, including photos, and medical records. On the day of the incident 03/17/2026, the evidence shows that C1 was standing near the classroom door during drop off time, C1 was reportedly playing with toys and other items near the classroom door area. Staff report the classroom doors are a “No play” space, due to the frequency of parents and staff entering and exiting the classroom areas. Ms. Stephanie was assisting a parent at the sign in/sign outstation in the classroom area, and Ms. Dalia was supervising the open play space in the classroom area, no staff were supervising the classroom door area.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20260319111302
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804323
VISIT DATE: 04/22/2026
NARRATIVE
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At the time of the incident there were two instructing teachers assigned to the two-year-old classroom at the time of the incident, Ms. Dalia and Ms. Stephanie. There were two teachers and 17 students present in the classroom on the day of the incident; the facility was operating within ratio. The two-year-old classroom did not have “Warning signs or Door Guards” which are protectors that prevent items, fingers, etc. from being stuck in the classroom door opening. There were no “Door Guards” installed in the two-year-old classroom until 03/24/2026, five days after the injury to C1 occurred in the two-year-old classroom. Interviews revealed that staff were present and actively supervising the children at the time of the incident and although there was no lapse in supervision, the injury still occurred. Interviews revealed that staff were not aware of the actions of C1 prior to the injury and could not provide details regarding the actions or activities C1 was completed prior to the left-hand injury.

Based on all information gathered throughout this investigation, there is a preponderance of evidence to prove that Due to lack of supervision, Day care Child’s finger was injured. Therefore, the allegations are SUBSTANTIATED.

An exit interview was conducted. Appeal rights discussed and provided along with a copy of this report was provided to the Director on this date. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20260319111302
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804323
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/22/2026
Section Cited
CCR
101229
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs.

(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidenced by an toddler getting their finger stuck inside a door jam.
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Director Guillermo agrees to have training with staff on care and supervision and submit a signed copy of the training with staff signatures to Community Care Licensing by close of business on 05/04/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3