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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804323
Report Date: 06/05/2024
Date Signed: 06/05/2024 11:26:08 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2024 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240528143149
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804323
ADMINISTRATOR:MARGARITA D. GUILLERMOFACILITY TYPE:
850
ADDRESS:23301 OLIVEWOOD PLAZA DRIVETELEPHONE:
(951) 924-1956
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92553
CAPACITY:95CENSUS: 62DATE:
06/05/2024
UNANNOUNCEDTIME BEGAN:
08:49 AM
MET WITH:Farhana Alam, Assistant DirectorTIME COMPLETED:
11:35 AM
ALLEGATION(S):
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Staff do not take adequate measures to prevent outbreaks in the facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner arrived unannounced to the facility to investigate the above stated allegation. LPA advised Assistant Director Farhana Alam of an open investigation. LPA conducted a tour and census of the facility. Director Jessica Guillermo (S1) arrived while LPA was conducting a tour. LPA conducted interviews with S1 and three staff and LPA made observations, and then conducted a record review.

It was alleged that on or about 5/25/24, a two year old child had contracted Hand, Foot, and Mouth, and that the 2 year old classroom was dirty, and not properly sanitized. In the afternoons, 4 of 4 staff relayed that toys are sanitized, and swapped out for sanitized ones that have been waiting to be reintroduced prior. Along with that, floors are "spot mopped", and a general cleaning is done of the rooms.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240528143149
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804323
VISIT DATE: 06/05/2024
NARRATIVE
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 LPA made observations inside several classrooms on this date, and found the floors overall inside the facility not to be clean. In the 2 year old classroom, on the inside of the door, LPA observed visible sticky hand prints and hand prints on the glass window, multiple sticky substances on the floor, dirt collected with outside debris near the wall edging, and multiple dried black substances near several eating tables. Pieces of wet peaches also near the eating table (probably from the morning snack), other black dried sticky looking substance near another eating table on the floor. Finally, LPA observed a child putting their hands on the dirty floor near multiple dried substances.

LPA conducted 4 staff interviews and 4 of 4 staff interviews relayed that the evening cleaning staff has been out of the facility since 5/24/24. Staff admitted that the floors have not been swept or mopped in the evenings since 5/24/24. Record review provided by S1 revealed that a deep cleaning company was scheduled to be contracted for services on 5/30/24, but as of this date, the floors have not been cleaned. S1 interview stated that this company was last at the facility to provide cleaning services on 4/30/24.

Therefore, based on LPA observation, staff interviews, and record review, the requirement to provide a safe, healthful and comfortable accommodation for children in care was not met. The allegation was Substantiated as a result.

An exit interview was conducted and a copy of this report along with a copy of the LIC9099C, LIC9099D, LIC811, and Appeal Rights were provided to S1. A notice of site visit was also posted and must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20240528143149
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804323
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/19/2024
Section Cited
CCR
101223(a)(2)
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Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not being met as evidenced by:
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Licensee states that they will contract a new cleaning company to clean, and sanitize the floors and provide proof of such to LPA by POC date.
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Based on observation, staff interviews, and record review, the facility has not maintained a clean environment for children in care. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3