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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804323
Report Date: 09/18/2025
Date Signed: 09/18/2025 10:20:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Brian Morris
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250623164529
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804323
ADMINISTRATOR:MARGARITA D. GUILLERMOFACILITY TYPE:
850
ADDRESS:23301 OLIVEWOOD PLAZA DRIVETELEPHONE:
(951) 924-1956
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92553
CAPACITY:95CENSUS: 78DATE:
09/18/2025
UNANNOUNCEDTIME BEGAN:
09:28 AM
MET WITH:Director Margarita "Jessika Guillermo"TIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Staff handled daycare child in a rough manner
INVESTIGATION FINDINGS:
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On September 18, 2025 at 9:28 AM, Licensing Program Analysts (LPA) Brian Morris arrived unannounced to KinderCare Learning Center #334804323 and met with Director, Margarita “Jessika” Guillermo to initiate the complaint investigation regarding the allegation listed above. LPA also reviewed pertinent files and documentation and onsite investigation on 06/26/2025. LPA interviewed Director, Assistant Director, Reporting Party, two teachers (T1, T2) and four children (C1, C2, C3, C4).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250623164529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804323
VISIT DATE: 09/18/2025
NARRATIVE
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On June 23, 2025, a complaint was received alleging staff handled daycare child in a rough manner; specifically, that an unknown child was not listening and the Assistant Director pinched the unknown child’s ear. Confidential interviews were conducted with the Director, Assistant Director, and children and teaching staff. Interviews revealed that an incident occurred in the 3-year-old classroom prior to nap time, during which Child 1 (C1) was observed running around and throwing their blanket and other items. Teacher 1 (T1) attempted to redirect C1's behavior but was unsuccessful. T1 then requested assistance from the Assistant Director (AD), who was providing staff breaks at the time. Upon arriving at the classroom and observing C1’s behavior, the AD decided to move C1 to the vacant 4-year-old classroom due to safety concerns. Once in the 4-year-old classroom, the AD helped C1 set up their cot for nap time. However, shortly thereafter, C1 stood up and resumed running around and exhibiting similar behaviors as seen earlier. The AD denied pinching, pulling, twisting, or touching C1’s ear, or any other child’s ear, at any time. All staff interviewed also denied witnessing the AD pinch, pull, twist, or touch C1 or any other child’s ear while at the facility.

Based off confidential interviews, the allegation that AD handled a daycare child in a rough manner may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is UNSUBSTANTIATED.

A copy of this report, confidential names list (LIC 811), and appeals rights were given and explained to Director Margarita "Jesika" Guillermo. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2