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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804325
Report Date: 06/22/2023
Date Signed: 06/22/2023 01:20:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2023 and conducted by Evaluator Linda M Almaraz
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230616091156
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804325
ADMINISTRATOR:MARGARITA D. GUILLERMOFACILITY TYPE:
830
ADDRESS:23301 OLIVEWOOD PLAZA DRIVETELEPHONE:
(951) 924-1956
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92553
CAPACITY:40CENSUS: 22DATE:
06/22/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Assistant Director, Farhana AlamTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Facility staff did not notify parents of hand foot and mouth disease outbreak
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Linda Almaraz conducted a unannounced visit to the facility to investigate the above allegation. Upon arriving, LPA was greeted by Assistant Director, Farhana Alam who was notified of the reason for todays' visit.

The investigation consisted of: LPA conducted interviews with Staff #1-4 and the Assitant Director, collected records and a rosters for all classrooms.

The investigation revealed the following: It was alleged the center was made aware of cases of Hand Foot and Mouth (HFM) disease and did not notify parents. Interviews conducted revealed a child had signs of HFM on 6/9/23 and the parent was notified. The child was picked up by the parent that same day and did not attend the center the following week and returned on 6/19/23. Interviews stated the parent did not confirm the case of HFM for that child until 6/15/23.
(Continued on an LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Linda M Almaraz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230616091156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804325
VISIT DATE: 06/22/2023
NARRATIVE
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A notice to parents of the HFM case was posted on doors of each classroom on 6/19/23 and was sent via App to all parents. Additional children were sent home after the first case but the center didn't received confirmation of positive cases until 6/19/23.

Based on the information obtained during this investigation, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Assistant Director, Farhana Alam, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and the Assistant Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Linda M Almaraz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2