334804329-9-23-2025-10-CC-CMAZ-DMMRZQ-20251020132818

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804329
Report Date: 09/23/2025
Date Signed: 09/23/2025 02:32:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Sumayya Habeebulla

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250812095413

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334804329
ADMINISTRATOR:	THERESA SALLEY		FACILITY TYPE:	850
ADDRESS:	11961 PERRIS BLVD		TELEPHONE:	(951) 243-6558
CITY:	MORENO VALLEY	STATE: CA	ZIP CODE:	92557
CAPACITY:	72	CENSUS: 49	DATE:	09/23/2025
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Theresa Salley		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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1. Staff served daycare child(ren) expired food and beverages.
2. Staff terminated daycare child without notice.
3. Daycare child sustain unexplained injuries while in care.
4. Staff makes negative comments towards daycare child.
5. Staff does not provide daycare child(ren) with clean linens
6. Staff does not keep facility free from odor.

INVESTIGATION FINDINGS:

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On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla arrived unannounced at the facility and met with Facility Director Ms. Theresa Salley to deliver the investigative findings for the above stated allegation.

During the investigation, interviews were conducted with the Facility Director and other pertinent parties. LPA also obtained copies of pertinent records that included: incident reports, food purchase order receipts, pictures of products with expiration dates, and ouch reports.

The first allegation is that Staff served daycare child(ren) expired food and beverages. Based on observations and interviews, there is no evidence to support the allegation that expired food is served to children. The facility receives weekly food deliveries from a reputable vendor. All food items arrive with intact packaging, including clear labeling of expiration dates and product details.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:	DATE: 09/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250812095413

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804329
	VISIT DATE: 09/23/2025

NARRATIVE

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Upon delivery, staff store the items according to proper food safety requirements. Canned goods are labeled with the date they were received. Meals are prepared by the facility cook, and snacks and meals are distributed to classrooms by facility staff. Observations and staff interviews confirmed that no expired food products were present or served at the facility at the time of inspection.

The second allegation is Staff terminated daycare children without notice. Interviews revealed that on August 5, 2025, during morning drop-off, a parent expressed concerns to facility staff and requested that the Facility Director contact them to further discuss the matter. Staff notified the Facility Director of the parent’s request at 7:06 AM. According to the facility’s schedule, the Facility Director typically arrives on-site between 9:30 AM and 10:00 AM. At 9:51 AM, the Facility Administrative Director contacted the Facility Director to report that a concern had been brought to the office by a parent. Upon the Facility Director’s arrival, the Program Director advised them to contact the parent and arrange a meeting, including the Assistant Director. Later that day, at 1:42 PM, the children’s aunt arrived at the facility for pick-up. During the interaction, the aunt accused staff of unfairly documenting the child’s behavior. The exchange became tense and concluded on a negative note.
At 1:50 PM, the Facility Director contacted the parent by phone to address the concerns. The conversation reportedly involved repeated accusations and a lack of resolution. During the call, the Facility Director suggested that if the parent felt the children were not adjusting well, the facility may not be the best fit for the family. The Director also stated that an in-person meeting must be scheduled by Friday, August 8th if the children were to continue attending the program. The parent responded that, due to work commitments, they were unable to schedule a meeting and declined to provide any alternative dates or times for future availability.

The third allegation is Daycare child sustain unexplained injuries while in care. Interviews and record review revealed that the C2 obtained a scratch on the nose on 07/30/25. The incident occurred in the playground when C2 and another child bumped into each other and when the second child lifted their arm, it swiped C2’s nose causing a scratch. An ouch report was created for this incident and the parent refused to sign it. As per interviews no other injuries have occurred but C2 often gets bug bites which leave marks on the child’s skin.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:	DATE: 09/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250812095413

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804329
	VISIT DATE: 09/23/2025

NARRATIVE

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The fourth allegation is Staff makes negative comments towards daycare child. Interviews revealed that the parent was told by C2 that a staff member made a negative comment about them. The Parent was then told by C1, who is the sibling of C2, that the staff member in questions is very kind and would never make such a comment. Interviews with staff revealed that they have never witnessed or heard any staff who make any negative comments about a child, either in the child’s presence or absence.

The fifth allegation is Staff does not provide daycare children with clean linens. Interviews revealed that the facility requires parents to take home their child’s bedding linens every Friday and return them washed on the following Monday. The facility does not wash bedding, or any backup clothing provided for the children. In the event a child has an accident during nap time, the soiled bedding and clothing are bagged, labeled, and sent home with the parent to be washed and returned the next day. LPA did not observe any dirty linen in the daycare during the investigation.

The sixth and last allegation is Staff do not keep facility free from odor. Interviews and observation revealed staff clean the restrooms and the classroom during nap time and at the end of the day. Facility staff stated that they clean the tables and sweep the floors frequently as needed like right after snack/meals or activities. The facility director states that the facility is deep cleaned periodically and sanitized regularly. During the course of investigation, LPA did not detect any malodorous smells within the facility.

From the information received through interviews with Facility staff and other pertaining parties, the above allegations cannot be verified. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Facility Director Theresa Salley, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:	DATE: 09/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025

LIC9099 (FAS) - (06/04)

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