334804330-5-16-2024-10-CC-CMAZ-D5YMXR-20240606100018

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804330
Report Date: 05/16/2024
Date Signed: 05/16/2024 03:06:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2024 and conducted by Evaluator Sumayya Habeebulla

COMPLAINT CONTROL NUMBER: 10-CC-20240418152802

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334804330
ADMINISTRATOR:	THERESA SALLEY		FACILITY TYPE:	840
ADDRESS:	11961 PERRIS BLVD		TELEPHONE:	(951) 243-6558
CITY:	MORENO VALLEY	STATE: CA	ZIP CODE:	92557
CAPACITY:	42	CENSUS: 24	DATE:	05/16/2024
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Theresa Salley		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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- Facility did not ensure child's personal belongings were safeguarded
- Out of Ratio

INVESTIGATION FINDINGS:

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On date and time listed, Licensing Program Analyst (LPA) Sumayya Habeebulla arrived unannounced at the facility and met with Facility Director Theresa Salley to deliver the investigative findings for the above stated allegations. During the investigation, interviews were conducted with Facility Director and other pertinent parties. LPA also obtained copies of pertinent records that included: facility roster, and LIC 700.

On April 18, 2024, complaints were received by the department alleging Facility did not ensure child's personal belongings were safeguarded and the facility operates out of ratio.

See LIC 9099C for continuation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Sumayya Habeebulla	TELEPHONE: 951-201-1991
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20240418152802

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804330
	VISIT DATE: 05/16/2024

NARRATIVE

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The first allegation is of facility did not ensure child’s personal belongings were safe guarded. As per the interviews conducted, the school age children are required to place their personal belongings when not in use back in their backpack. On the day of the incident as per staff observation, C1 left the chrome book on the classroom rug and was at the table doing other activities. After some time C1 returned to the rug to collect the chrome book during at which time C2 placed their knee on the chrome book which resulted in damaging the screen of the chrome book. As per staff, C1 had permitted C2 to use the chrome book while C1 was at the table taking part in other activities.

The second allegation is of the facility being out of ratio. The interviews revealed that the facility always maintains the school age ratio for the classrooms. As per the interviews the classroom does not exceed the ratio of 14 children to 1 staff in each classroom. Interviews with children did not reveal any out of ratio incidences. Also, depending on need, someone assists the teachers based on how busy they are. On initial visit, LPA observed 0 children and 1 staff in School Age Classroom 1 and 0 children and no staff in classroom 2. On subsequent visit conducted on this date, 05/16/24, LPA observed 12 children and 1 staff in School Age Classroom 1 and 12 children and 1 staff in classroom 2.

From the information received through interviews with Licensee and other pertaining parties, the above allegation cannot be verified. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Facility Director Theresa Salley, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Sumayya Habeebulla	TELEPHONE: 951-201-1991
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024

LIC9099 (FAS) - (06/04)

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