334804334-5-15-2024-09-CC-GSEA-D5QJX5-20240529072544

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804334
Report Date: 05/15/2024
Date Signed: 05/15/2024 11:00:28 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2024 and conducted by Evaluator Laura Mejorado

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240411093924

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334804334
ADMINISTRATOR:	RUBALCABA, BRANDIE		FACILITY TYPE:	830
ADDRESS:	5445 CANYON CREST		TELEPHONE:	(951) 683-1626
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92507
CAPACITY:	24	CENSUS: 15	DATE:	05/15/2024
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Brandie Rubalcaba		TIME COMPLETED:	11:10 AM

ALLEGATION(S):

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Lack of Supervision - Neglect/Lack of Supervision resulting in a child being bit multiple times at the facility
Personal Rights - Staff handled a child in a rough manner

INVESTIGATION FINDINGS:

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On this date and time, Licensing Program Analyst (LPA) Laura Mejorado arrived at the facility to deliver the findings of this complaint investigation which was initiated on 4/17/24. LPA met with Director, Brandie Rubalcaba. LPA toured the facility, took census, and discussed the following with the Director.

During the investigation, LPA made observations, reviewed pertinent documentation, and conducted interviews with pertinent parties. It was alleged, neglect and/or lack of supervision resulted in a child being bit multiple times at the facility and staff handled a child in a rough manner. LPA investigated the allegations and gathered the following information:

Continue on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240411093924

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804334
	VISIT DATE: 05/15/2024

NARRATIVE

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Neglect and/or lack of supervision resulted in a child being bit multiple times at the facility:
It was alleged a child was bitten multiple times within a span of three weeks while at the facility due to lack of supervision. Incident reports for the biting were reviewed and interviews were conducted which corroborated what was written. The facilities biting policy consists of shadowing the child who is biting and redirecting, if a child continues to bite, they are disenrolled. Staff stated there was a child in the classroom who was being shadowed for biting and who was making progress as the facility was working with the child while in care and the parents were working with the child at home. However, there was conflicting information from what was alleged.

Facility and staff handled a child in a rough manner:
It was reported a staff member handled a child in a rough manner by grabbing the child aggressively and placing them in their chair. While conducting interviews it was disclosed the child got out of their seat during snack time and a staff member guided them back to their seat where the child proceeded to throw their head back causing them to hit their head on a toy chest. The process of moving a child was described as guiding them by the hand and if needed, staff would pick up a child by placing their hands under the child’s arms. Staff interviews deny grabbing a child forcefully or raising their voice at the child. However, there was conflicting information from what was alleged.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2024

LIC9099 (FAS) - (06/04)

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