334804441-1-30-2020-10-CC-DPAR-BLYNF9-20200220092511

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334804441
Report Date: 01/27/2020
Date Signed: 01/30/2020 05:20:07 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2020 and conducted by Evaluator Sean R Williams

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20200121082834

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334804441
ADMINISTRATOR:	FLORES, BLANCA		FACILITY TYPE:	850
ADDRESS:	24369 SKYVIEW RIDGE DRIVE		TELEPHONE:	(951) 696-0825
CITY:	MURRIETA	STATE: CA	ZIP CODE:	92562
CAPACITY:	72	CENSUS: 43	DATE:	01/27/2020
		UNANNOUNCED	TIME BEGAN:	09:48 AM
MET WITH:	MARIAH GOMEZ		TIME COMPLETED:	06:20 PM

ALLEGATION(S):

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Children in care are sleeping on the floor.

INVESTIGATION FINDINGS:

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Licensing Program Analyst, (LPA) Sean Williams arrived at the facility to conduct a complaint investigation. A census was taken and the facility was toured. It was alleged that a child’s personal rights were violated by allowing a child to nap on the floor without a proper cot to sleep on.

During the course of the investigation, LPA Williams conducted interviews with all other relevant individuals pertinent to this investigation and observed staff/ children interactions. On 11/14/19 LPA Williams also, observed a preschool child napping on the floor in the Directors office. A staff member informed LPA Williams that the child napping was their child, and the child was not feeling well so they allowed the child to sleep by their desk on the floor.
LPA explained to the staff member that the facility was in violation of Title 22 regulations (Activities 101230 (b)(1), and all napping children should be on the proper napping cot. (SEE 9099D). LPA Williams also explained to the staff member that even though it was their child, the child's personal rights have still been violated due to the child being cared for in a licensed facility. The staff member stated that they understood, and place the child on a napping cot. Please note: Mariah Gomez- Assistant Director had to sign this document due to Director Blanca Flores having to leave the facility. (CONTINUED ON NEXT PAGE)

Substantiated

Estimated Days of Completion: 60

SUPERVISOR'S NAME: Dawn Parker	TELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Sean R Williams	TELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 10-CC-20200121082834

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804441
	VISIT DATE: 01/27/2020

NARRATIVE

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The staff member stated that they would not have allowed any other children in the facility's care to nap on the floor without a cot, and thought since they were the child's parent, it was okay for them to allow the child to nap on the floor without a cot. The Director acknowledged that she now understands that it is a violation to allow children to nap on the floor without a cot, and moving forward, no children will be allowed to sleep on the floor without a cot.

Based on the observations and information gather for this investigation, the facility staff did allow a child to nap on the floor without a proper sleeping cot which is a violation of Title 22 regulations. Therefore, the preponderance of evidence standard has been met in this case, and the allegation on the first page of this report is deemed SUBSTANTIATED at this time on this date.

An exit interview was conducted with Director Blanca Flores, A Notice of Site Visit was provided, appeal rights discussed and given to Licensee, along with a copy of this report.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.

PLEASE NOTE: LPA Williams had to leave the facility at 12:00PM and return at 5:00PM to conduct an interview with an individual who was not present in the morning hours.

SUPERVISOR'S NAME: Dawn Parker	TELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Sean R Williams	TELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 10-CC-20200121082834

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334804441
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/27/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 11/14/2019 Section Cited CCR 101230(b)(1)	1 2 3 4 5 6 7	Activities (b) All children shall be given an opportunity to nap or rest without distraction or disturbance from other activities at the center. (1) A napping space and a cot or mat shall be available for each child under the age of five. This requirement was not met as evidence by:	1 2 3 4 5 6 7	The director corrected the problem and removed the child from the floor in the office to a proper cot during the visit, while LPA Williams was present.
	8 9 10 11 12 13 14	On 11/14/2019, during a visit, LPA Williams observed a child napping on the floor in the staff office without the proper sleeping cot. This is a violation of Title 22 regulations.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Dawn Parker	TELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Sean R Williams	TELEPHONE: (951) 204-2046
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2020

LIC9099 (FAS) - (06/04)

Page: 3 of 4