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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804443
Report Date: 10/15/2024
Date Signed: 10/15/2024 11:14:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2024 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240821100232
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804443
ADMINISTRATOR:FLORES, BLANCAFACILITY TYPE:
830
ADDRESS:24369 SKYVIEW RIDGE DRIVETELEPHONE:
(951) 696-0825
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:20CENSUS: 19DATE:
10/15/2024
UNANNOUNCEDTIME BEGAN:
10:46 AM
MET WITH:Blanca FloresTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff discriminate against daycare children and parents
Staff speaks inappropriately of day care children.
INVESTIGATION FINDINGS:
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On October 15, 2024 at 11:00 AM Licensing Program Analysts (LPAs) Courtnee Peebles, met with Kindercare Learning Center (CCC) Director Blanca Flores to deliver the findings for the above stated allegations.  During the investigation, LPA Peebles conducted interviews with three staff and three parents.  LPA Peebles conducted a tour of the CCC on October 15, 2024 and no safety concerns were noted. LPA obtained and reviewed pertinent documentation related to the investigation.

On August 21, 2024, Community Care Licensing (CCL) received information alleging staff discriminate against daycare children and parents and staff speaks inappropriately of day care children. Confidential interviews revealed staff and parents have never witnessed, heard, or seen staff discriminate against parents or children in care. More specifically it was alleged a staff member made a discriminatory remark towards a child in care to other staff members present. LPA was unable to contact other staff members that were allegedly present during the time the remark was made, based on the lack of evidence LPA couldn’t prove or disprove a discriminatory remark was made towards C1.

Unsubstantiated
Estimated Days of Completion: 55
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240821100232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804443
VISIT DATE: 10/15/2024
NARRATIVE
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Based on interviews, LPA is unable to corroborate the allegations stating staff discriminate against daycare children and parents and staff speaks inappropriately of day care children, Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report along with the appeal rights were provided to Director, Blanca Flores. A notice of site visit was handed to licensee and must remain posted for 30 days.
SUPERVISOR'S NAME: Pauline BeschornerTELEPHONE: (951) 782-6641
LICENSING EVALUATOR NAME: Courtnee PeeblesTELEPHONE: (951) 970-1388
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2