334805786-6-26-2025-09-CC-ANOE-DKHQBH-20250813120130

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334805786
Report Date: 06/26/2025
Date Signed: 06/26/2025 01:05:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2025 and conducted by Evaluator Susan Brewer

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250516131004

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334805786
ADMINISTRATOR:	DIANA RAMIREZ		FACILITY TYPE:	850
ADDRESS:	7920 LIMONITE AVENUE, SUITE G		TELEPHONE:	(951) 681-1440
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92509
CAPACITY:	72	CENSUS: 48	DATE:	06/26/2025
		UNANNOUNCED	TIME BEGAN:	07:55 AM
MET WITH:	Assistant Director Daniela Nava		TIME COMPLETED:	12:55 PM

ALLEGATION(S):

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Staff handled child in a rough manner.
Staff yells at children in care
Staff uses inappropriate language wtih children present

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Susan Brewer made an unannounced visit to the facility for the purpose of continuing a complaint investigation regarding the above allegations and to deliver findings. The LPA was greeted by Assistant Director Daniela Nava and granted entry to tour the facility inside and out. The LPA took a census of 48 preschool children, supervised by 8 staff. The director Diana Ramirez arrived at 9:30 AM.

On 05/21/2025 the LPA met with Assistant Director Daniela Nava and Director Diana Ramirez, to initiate a complaint investigation regarding 3 personal rights allegations. During the investigation, the LPA Made observations, reviewed and obtained facility records and interviewed parties pertinent to the allegation. On today's date, the LPA met with the Assistant Director and Director, conducted additional interviews pertinent to the allegations, gathered records and made additional observations.

See LIC9099C Pg. 2, Unsubstantiated

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20250516131004

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334805786
	VISIT DATE: 06/26/2025

NARRATIVE

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LIC9099C Pg. 2, Unsubstantiated
It was alleged that staff handled child in a rough manner, when a subject staff was observed yanking a subject child’s arm to raise the child up. The LPA conducted a review of records, made observations and conducted interviews with pertinent parties relevant to the investigation which revealed the following. Pertinent parties interviewed did not corroborate the allegation and denied a staff yanked a child by the arm and indicated the subject staff was in the process of preventing a child from hitting the floor, after throwing themselves backwards. During the investigation the LPA did not observe of violations of staff caring and supervising children. The LPA was unable to interview other parties pertinent to the investigation. Based on LPA observations, review of records, the inability to interview other pertinent parties and conflicting statements obtained during the investigation, the allegation is determined to be unsubstantiated.

It was alleged that staff yell at children in care when a subject staff was observed yelling in an angered tone at a daycare child. The LPA conducted a review of records, made observations and conducted interviews with pertinent parties relevant to the investigation which revealed the following. Pertinent parties interviewed did not corroborate the allegation and denied a staff yell at daycare children. Pertinent parties stated that voices may be raised in a classroom to gain the attention of daycare children, however the voices are not spoken in a harsh tone. During the investigation the LPA did no observe staff yell at children. The LPA was unable to interview other parties pertinent to the investigation. Based on LPA observations, review of records, the inability to interview other pertinent parties and conflicting statements obtained during the investigation, the allegation is determined to be unsubstantiated.

It was alleged that a staff uses inappropriate language with children present when a staff was observed yelling for a subject child to “Get up!”, from the floor while yanking the child by the arm. The LPA conducted a review of records, made observations and conducted interviews with pertinent parties relevant to the investigation which revealed the following. Pertinent parties interviewed did not corroborate the allegation and denied a staff uses inappropriate language or words to instruct children. During the investigation the LPA observed the staff to use appropriate language when instructing and redirecting daycare children participating in activities throughout the day. The LPA was unable to interview other parties pertinent to the investigation. Based on LPA observations, review of records, the inability to interview other pertinent parties and conflicting statements obtained during the investigation, the allegation is determined to be unsubstantiated.
See LIC9099C Pg. 3, Unsubstantiated

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20250516131004

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334805786
	VISIT DATE: 06/26/2025

NARRATIVE

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LIC9099C Pg. 3, Unsubstantiated

Although the allegations that facility staff handled child in a rough manner, a facility staff yells at children in care and a staff uses inappropriate language with children present may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegationa are UNSUBSTANTIATED.

No citations issued for the investigation. See LIC809 Case Management Evaluation Report generated on today's date documenting a deficiency cited for a Type B violation.

No Civil Penalties Issued.

Exit interview was conducted and a copy of this report was provided to Director Diana Ramirez.

A notice of site visit was provided and must remain posted for 30 days.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025

LIC9099 (FAS) - (06/04)

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