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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334805788
Report Date: 06/17/2025
Date Signed: 06/17/2025 03:21:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250602085056
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334805788
ADMINISTRATOR:DIANA RAMIREZFACILITY TYPE:
830
ADDRESS:7920 LIMONITE AVENUE, SUITE GTELEPHONE:
(951) 681-1440
CITY:JURUPA VALLEYSTATE: CAZIP CODE:
92509
CAPACITY:24CENSUS: 17DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Diana Ramirez, DirectorTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff handled infant in a rough manner
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido arrived at the facility to investigate the above complaint received on 06/02/2025. LPA was given access to the facility by facility representative, Diana Ramirez. LPA discussed purpose of visit, took census, and toured the facility. LPA met with the Facility representative, Diana Ramirez to further discuss the complaint allegations and deliver findings.
During the investigation, LPA interviewed all pertinent parties, including facility staff and reviewed records.
It was alleged a staff member handled an infant in a rough manner. According to pertinent parties, the incident began when one infant pulled the hair of another infant. Pertinent parties reported observing a staff member respond, to re-direct, by pulling the hair of the infant who initiated the behavior. Pertinent parties stated the infant cried when the staff member pulled their hair.
Based on interviews conducted, the Department has determined the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED, per California Code of Regulations, Title 22, Division 12.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250602085056
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334805788
VISIT DATE: 06/17/2025
NARRATIVE
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See LIC9099D for deficiency cited.
LPA Carbullido informed facility representative Diana Ramirez that this report dated 06/17/25 document(s) (1) Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. LPA Carbullido informed the facility representative to provide a copy of this licensing report dated 06/17/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
An exit interview was conducted, and appeal rights discussed. LPA provided to facility representative, Diana Ramirez with a copy of this report, notice of site visit and appeal rights.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20250602085056
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334805788
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/18/2025
Section Cited
CCR
101223(a)(3)
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Personal Rights 101223(a)(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, ... or other actions of a punitive nature including but not limited to: interference with functions .... This requirement is not met as evidenced by:
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Facility will complete retraining for all staff regarding Personal Rights 101223(a)(3) and submit trainig resources and staff attendance sheet to the department by POC due date 06/18/2025.
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Based on lnformation gathered from interviews the facility did not comply with the section cited above in that an infant was subjected to hair pulling by staff which posed an immediated health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3