334805788-5-27-2026-09-CC-ANOE-DUHUKA-20260528153848

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334805788
Report Date: 05/27/2026
Date Signed: 05/27/2026 03:08:20 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2026 and conducted by Evaluator Eric Ramos

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260210102036

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334805788
ADMINISTRATOR:	DIANA RAMIREZ		FACILITY TYPE:	830
ADDRESS:	7920 LIMONITE AVENUE, SUITE G		TELEPHONE:	(951) 681-1440
CITY:	JURUPA VALLEY	STATE: CA	ZIP CODE:	92509
CAPACITY:	24	CENSUS: 17	DATE:	05/27/2026
		UNANNOUNCED	TIME BEGAN:	03:07 PM
MET WITH:	Daniela Nava		TIME COMPLETED:	03:17 PM

ALLEGATION(S):

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Child has been bitten and scratched multiple times while in care.

INVESTIGATION FINDINGS:

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On date and time listed above, Licensing Program Analyst (LPA), Eric Ramos arrived at the facility to provide investigative findings. LPA was granted entry by Facility Representative Diana Ramirez. LPA toured the facility inside and out, took a census and discussed the following.

On 02/12/2026 LPA S. Brewer met with Director Diana Ramirez, to initiate the investigation regarding Supervision, Reporting Requirements and Personal Rights allegation. On 02/19/2026 LPA S. Brewer continued the investigation, made observations, reviewed documents and conducted interviews with pertinent parties, relevant to the allegations.

It was alleged that a child has been bitten and scratched multiple times while in care.

See LIC9099C.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260210102036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334805788
	VISIT DATE: 05/27/2026

NARRATIVE

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LPA Brewer made observations and reviewed records which revealed the facility documented multiple children to engage in biting and scratching other children in the preschool program. The records reviewed involved several children across multiple dates over a time frame of approximately August 2025 up until February 2026. The behavior documented was determined to be common for the young age of children enrolled at the center. Facility records reviewed indicate that the director addressed concerns of biting and scratching with authorized representatives for one subject child known to bite; however, this wasn’t until March 6, 2026, based on documentation provided by the facility. LPA Brewer conducted interviews with pertinent parties which revealed the director and staff acknowledged younger preschool children, transitioning from the toddler program do bite at their age. The facility staff worked with the children to redirect; however, evidence revealed that due to the excessive amount of biting, scratching and hitting resulted in breaking skin, leaving marks and bruises. In addition, multiple incidents occurred in a single day and within minutes to the same child, established a regular and consistent pattern of biting, hitting and scratching to be occurring regularly to multiple children while in care. The information obtained during the investigation indicated that the plan established with one of the subject children wasn’t working.

Based on LPA Brewer's observations, interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation that facility staff do not prevent a daycare child from biting multiple daycare children is found to be substantiated. California Code of Regulations, Title 22, 101223(a)(2) Personal Rights is being cited on the attached LIC9099D for a Type A violation. No civil penalties were issued.

LPA Ramos informed facility representative Daniela Nava that this report dated 05/27/2026 document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Ramos informed the facility representative to provide a copy of this licensing report dated 05/27/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was provided and must remain posted for 30 days. Exit interview was conducted and a copy of this report was provided to the facility representative Daniela Nava.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260210102036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334805788
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/27/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/28/2026 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This regulation was not met as evidenced by:	1 2 3 4 5 6 7	The licensee agrees to submit a written statement of understanding and plan of action on how staff will prevent incidents involving hitting, biting and scratching to ensure the health and safety of all children in care and submit correction to Community Care Licensing.
	8 9 10 11 12 13 14	Based on the investigation interviews and record reviews, multiple biting, scratching and hitting incidents occurred at the facility between 08/2025 through 02/2026, which is an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

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