334806287-1-11-2024-10-CC-PBER-CZEQKK-20240112111427

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334806287
Report Date: 01/11/2024
Date Signed: 01/11/2024 11:56:53 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/28/2023 and conducted by Evaluator Anastasia Flores

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20231128134324

FACILITY NAME:	BOEHM CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	334806287
ADMINISTRATOR:	KNUDSEN, CATHY		FACILITY TYPE:	850
ADDRESS:	74-200 COUNTRY CLUB DRIVE		TELEPHONE:	(760) 346-6829
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	66	CENSUS: 41	DATE:	01/11/2024
		UNANNOUNCED	TIME BEGAN:	10:38 AM
MET WITH:	Cathy Knudsen		TIME COMPLETED:	11:14 AM

ALLEGATION(S):

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Children were not allowed to use the bathroom due to insufficient staffing
Children are not accorded dignity in their personal relationships with staff and others
Staff provided false incident reports to child's authorized representative

INVESTIGATION FINDINGS:

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On January 11, 2024, at 10:38 AM, Licensing Program Analyst (LPA) Anastasia Flores, arrived for the purpose of delivering the findings of the above stated allegations. On December 7, 2023, at 11:35AM, LPA conducted a health and safety inspection of the facility and no immediate health concerns were noted. Copies of pertinent evidence were gathered. LPA conducted interviews with four staff members.

On November 28, 2023, this agency received allegations that children were not allowed to use the bathroom due to insufficient staffing, children are not accorded dignity in their personal relationships with staff and others and staff provided false incident reports to child’s authorized representative. It was reported that staff were instructed to not allow children to use the bathroom due to being short staffed,during naptime. Confidential interview disclosed that the facility is often short staffed resulting in lack of help during naptime. Interview with director denied allegation that the staff are not given assistance during naptime. Interview with assistant director, stated that the staff are instructed to call the front office for help when assistance is needed for bathroom or any other reason.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:	DATE: 01/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/11/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20231128134324

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BOEHM CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 334806287
	VISIT DATE: 01/11/2024

NARRATIVE

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Confidential interviews disclose that staff in the pre-k room are instructed to tell the children to lay back down and go to sleep. Interview with the director, denied telling the staff to have the child lay back down and hold it. Confidential interviews denied ever being told to make the children lie back down and hold it. It was reported that staff notified parents of one child that due to so many bathroom accidents the child needed to be placed in the potty-training room. Confidential interviews denied the allegation, stating it was a suggestion, not requirement, the child was new to the program and has adjusted to the program. Interview with director denied allegation of telling parents they have to move their child to another classroom, stating it is something that they work on together with parents.

Based on interviews, the allegations that children were not allowed to use the bathroom due to insufficient staffing, children are not accorded dignity in their personal relationships with staff and others, and staff provided false incident reports to child's authorized representative may have occurred, however is not supported, or proven by evidence. Therefore, the allegations are unsubstantiated.

A copy of this report, appeal rights and Notice of Site Visit were provided to Director, Cathy Knudsen.

The Notice of Site Visit must be posted for 30 days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:	DATE: 01/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/11/2024

LIC9099 (FAS) - (06/04)

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