334806592-1-17-2024-09-CC-AROS-CZQRM9-20240122120823

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334806592
Report Date: 01/17/2024
Date Signed: 01/17/2024 02:21:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2023 and conducted by Evaluator Perla Ordones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20231103121204

FACILITY NAME:	RENU HOPE FOUNDATION		FACILITY NUMBER:	334806592
ADMINISTRATOR:	DENISE DICKSON		FACILITY TYPE:	850
ADDRESS:	771 WEST WILLIAMS STREET		TELEPHONE:	(951) 845-3816
CITY:	BANNING	STATE: CA	ZIP CODE:	92220
CAPACITY:	45	CENSUS: 16	DATE:	01/17/2024
		UNANNOUNCED	TIME BEGAN:	01:57 PM
MET WITH:	Director Denise Dickson		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff spoke inappropriately in the presence of a daycare child

INVESTIGATION FINDINGS:

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On the date and time listed, Licensing Program Analyst (LPA) Perla Ordones arrived at the facility to deliver the findings of this complaint investigation which was initiated on 11/07/2024. LPA met with Director Denise Dickson. LPA toured the facility, took census, and discussed the following with the Director.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, staff spoke inappropriately in the presence of a daycare child.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20231103121204

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: RENU HOPE FOUNDATION	FACILITY NUMBER: 334806592
	VISIT DATE: 01/17/2024

NARRATIVE

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It was reported, on or about September of 2022, a staff member stated “stupid, stupid, stupid” in reference to a day-care child’s authorized representative in the presence of a day-care child. LPA conducted interviews with pertinent parties who stated that they had heard of a similar incident but could neither confirm or deny that the staff member did as alleged. Pertinent parties revealed that they were not present when the supposed incident occurred. Child interviews were also conducted but interviews with day-care children could not corroborate the occurrence of the incident. LPA also reviewed pertinent documentation and noted a conference was had to address any parent concerns with the facility. Documentation did not confirm or deny the alleged incident.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Denise Dickson.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024

LIC9099 (FAS) - (06/04)

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