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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334808529
Report Date: 06/16/2026
Date Signed: 06/16/2026 12:58:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2026 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260505135722
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
334808529
ADMINISTRATOR:ABBY LEWISFACILITY TYPE:
850
ADDRESS:27321 NICOLAS RD.TELEPHONE:
(951) 693-4843
CITY:TEMECULASTATE: CAZIP CODE:
92591
CAPACITY:96CENSUS: 88DATE:
06/16/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Abby LewisTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff violated parents rights
INVESTIGATION FINDINGS:
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On June 16, 2026, at 10:01 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at ChildTime Children’s Center and met with Director Abby Lewis to discuss the findings of a complaint investigation. On May 15, 2026, at 9:20 AM, LPA conducted a site tour, took a census of the center, and gathered information relevant to the investigation. LPA also conducted confidential interviews with four staff members.

The complaint, received on May 5, 2026, alleged that the facility violated parents' rights. Specifically, it was alleged that the parents were prevented from enrolling their child, Child 1 (C1), at a nearby sister center in retaliation for filing a complaint with the Department and due to prior enrollment concerns and interactions at another sister center. Interviews conducted during the investigation revealed that C1 was disenrolled from the center on two separate occasions. According to facility representatives, the first disenrollment was related to behavioral concerns involving C1, while the second was attributed to the guardians' lack of cooperation and communication with the facility.

Substantiated
Estimated Days of Completion: 41
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 10-CC-20260505135722
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 334808529
VISIT DATE: 06/16/2026
NARRATIVE
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The investigation further revealed that following C1's disenrollment, the family attempted to enroll C1 at another nearby center operated by the same organization. However, the enrollment request was denied based on previous interactions between facility staff and C1's guardian. Facility representatives acknowledged that the decision to deny enrollment was influenced by the guardian's prior communications and interactions with staff rather than an individualized assessment of C1's eligibility for enrollment.

Based on interviews and records reviewed, the evidence supports that the family's prior complaints, communications, and interactions with facility staff were considered in the decision to deny enrollment at the sister center. As a result, the allegation that the facility violated the parents' rights by taking adverse action against the family is substantiated.

An exit interview was conducted and copy of this report, appeal rights and Notice of Site Visit were provided to the director, Abby Lewis. Licensee was reminded that the Notice of Site Visit must be posted in the facility in a visible area for 30 days.

SEE LIC9099-D for cited deficiencies
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2026 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260505135722

FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
334808529
ADMINISTRATOR:ABBY LEWISFACILITY TYPE:
850
ADDRESS:27321 NICOLAS RD.TELEPHONE:
(951) 693-4843
CITY:TEMECULASTATE: CAZIP CODE:
92591
CAPACITY:96CENSUS: DATE:
06/16/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Abby LewisTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Child sustained unexplained injuries
Staff violated child's personal rights by using negative and inappropriate affirmations toward children
INVESTIGATION FINDINGS:
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On June 16, 2026, at 11:00 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at ChildTime Children’s Center and met with Director Abby Lewis to discuss the findings of a complaint investigation. On May 15, 2026, at 9:20 AM, LPA conducted a site tour, took a census of the center, and gathered information relevant to the investigation. LPA also conducted confidential interviews with four staff members.

The complaint, received on May 5, 2026, alleged that: (1) a child sustained unexplained injuries while in care; staff violated a child's personal rights by using negative or inappropriate affirmations.Regarding the allegation that Child 1 (C1) sustained unexplained injuries, it was reported that on numerous occasions C1 was observed with injuries to their back, ear, and elbow. It was further alleged that, in 2023, a staff member was carrying C1 when the child slipped through the staff member's arms and struck their head. Review of an injury report related to that incident indicated that C1 was standing while holding a staff
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 10-CC-20260505135722
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 334808529
VISIT DATE: 06/16/2026
NARRATIVE
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member's hand when the child fell and hit their head. The injury report was not signed by C1's guardian. Interviews conducted during the investigation revealed that video footage had been reviewed in relation to each reported injury. According to those interviewed, the footage did not show C1 sustaining the reported injuries while at the facility. The investigation also revealed that C1 has an older sibling. Staff reported that the siblings have a typical sibling relationship, which at times may involve behavior perceived as bullying toward C1.

Although the reported injuries did occur, the Department was unable to determine whether the injuries were sustained at the facility. The Director stated that all observed injuries are documented and communicated to both of C1's parents when discovered. Staff interviews further revealed that children occasionally sustain minor, age-appropriate injuries while in care; however, staff denied witnessing any unexplained, unusual, or concerning injuries involving C1. Based on the evidence obtained, there was insufficient evidence to determine that C1 sustained unexplained injuries while in care at the facility.

Regarding the allegation that staff violated a child’s personal rights, by using negative or inappropriate affirmations, specifically that staff would tell C1 on multiple occasions they were “ a bad boy” and stating the child needed to be ”fixed”. Interviews with staff denied hearing any teacher speak inappropriately or aggressively toward children. Staff consistently reported that they do not use negative affirmations, and the Director stated that staff do not provide negative language to children and may correct parental language when necessary.

Due to conflicting statements and the lack of corroborating evidence, that a child sustained unexplained injuries, staff violated a child’s personal rights by using negative or inappropriate affirmations, therefore, the allegations are deemed unsubstantiated at this time. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of the report, appeal rights, and a Notice of Site Visit were provided to the Assistant Director. The Notice of Site Visit must remain posted for 30 consecutive days in a location clearly visible to families and caregivers.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 10-CC-20260505135722
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 334808529
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/16/2026
Section Cited
CCR
101218.1(b)(5)
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(b) At the time of acceptance of each child in care, the licensee shall inform each child's parent or authorized representative of his/her rights that include, but are not limited to, the following: (5) To complain to the local licensing office and inspect the child care center without discrimination or retaliation in accordance with Health and Safety Code Section 1596.857
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Director stated an addendum will be added to documentation provided to parents stating denial of enrollment will be done if a child is disenrolleed from a sister center.
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Based on interviews and documentation reviewed, the Department determined that C1's guardians were subjected to retaliatory treatment after filing a complaint and expressing concerns regarding the facility. As a result, the family was prevented from enrolling C1 at a nearby sister center. The evidence supports that the denial of enrollment was influenced by the guardians' prior complaints and interactions with facility staff rather than by objective enrollment criteria.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7