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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334808529
Report Date: 08/21/2025
Date Signed: 08/21/2025 08:26:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250717145333
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
334808529
ADMINISTRATOR:ABBY LEWISFACILITY TYPE:
850
ADDRESS:27321 NICOLAS RD.TELEPHONE:
(951) 693-4843
CITY:TEMECULASTATE: CAZIP CODE:
92591
CAPACITY:96CENSUS: 28DATE:
08/21/2025
UNANNOUNCEDTIME BEGAN:
07:54 AM
MET WITH:Antionette Andrews, Assistant DirectorTIME COMPLETED:
08:40 AM
ALLEGATION(S):
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Staff engaged in an inappropriate altercation in the presence of daycare children.
INVESTIGATION FINDINGS:
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On August 21, 2025, at 7:55 AM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at a licensed child care center and met with the Assistant Director Antionette Andrews to discuss the findings of an investigation related to a previously reported allegation. On July 24, 2025, at 9:00 AM, LPA conducted a site tour, took a census of the center, and gathered evidence relevant to the investigation. During the course of the inquiry, LPA made observations and conducted confidential interviews with three staff members.

The complaint, received on July 17, 2024, alleged that staff engaged in an inappropriate verbal altercation in the presence of children. All four interviews confirmed that a child was being sent home early on the day of the incident due to a fever. The disagreement reportedly stemmed from a misunderstanding of the center’s illness policy, specifically regarding whether the child could return with fever-suppressing medication such as Tylenol. Two of the four interviews indicated that the parent of the child also raised their voice and became confrontational in front of children. However, there was insufficient evidence to confirm that staff initiated a verbal altercation. A review of the center’s illness policy confirmed that children must be symptom-free for 24 hours or provide a doctor’s note to return after experiencing a fever.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250717145333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 334808529
VISIT DATE: 08/21/2025
NARRATIVE
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Due to conflicting statements and lack of corroborating evidence, LPA was unable to substantiate the allegation that staff engaged in an inappropriate altercation in the presence of children. While the incident may have occurred, it is not supported or proven by the available evidence. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted, and a copy of the report, appeal rights, and a Notice of Site Visit were provided to the Assistant Director. The Notice of Site Visit must remain posted for 30 consecutive days in a location clearly visible to families and caregivers.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2