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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809081
Report Date: 09/12/2024
Date Signed: 09/12/2024 10:19:46 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240712131652
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 22DATE:
09/12/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Tara Martinez TIME COMPLETED:
09:32 AM
ALLEGATION(S):
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Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On September 12, 2024, at 9:15AM, Licensing Program Analyst (LPA) Anastasia Flores, and Licensing Program Manager (LPM) Pauline Beschorner, arrived for the purpose of delivering the finding on the above stated allegation. On July 19, 2024, at 7:39AM, LPA’s A. Flores and S. Dejesus conducted a health and safety inspection of the facility (CC), and one concern was observed in the infant program, a separate case management was conducted for that program. Copies of pertinent records were obtained. LPA conducted interviews with two staff and one confidential interview.

On July 12, 2024, our office received allegation that CC operates out of ratio on numerous occasions. It was reported that S1, S2 will abuse their authority by signing in on the individual classrooms CSR (name to face sheet) when the classroom is out of ratio. Confidential interviews disclosed that the staff are out of ratio normally in the early morning and after the children eat their lunches. Interview with the director denied being out of ratio at any one time, stating the CC has corrected the issue and the staff they have now, are on top of what needs to be done to keep the classrooms in ratio.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20240712131652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 09/12/2024
NARRATIVE
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 Other confidential interviews disclosed that one staff will be out of ratio for at least five minutes, when children are waking up from their naps, usually one staff to 18 or more children with at least two to three children awake. LPA’s observation on 7/11/24 revealed one staff to 18 children with one child in the bathroom and one child awake and walking around the classroom while the one staff was folding up blankets.
Record review reveals the facility has operated out of ratio on at least one or more occasion.

Based on record review, interviews, and LPA’s observation on 7/11/24, the preponderance of evidence has been met, therefore the above allegation that facility is operating out of ratio on at least one or more occasion, are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, article 7 section: 101216.3 (a) Teacher child ratio. A copy of this report, LIC811 (Confidential Names List), appeal rights, were reviewed and handed to Director, Tara Martinez.

A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20240712131652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/12/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/19/2024
Section Cited
CCR
101216.3(a)
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101216.3 (a) Teacher child ratio. There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance…
This regulation was not met as evidenced by….
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Director stated she will keep two staff in each room and will send LPA Flores via email a plan of correction by 9/19/24.
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Based on record review, confidential interviews, and LPA’s observation on 7/11/24, the facility has operated out of ratio on at least one or more occasion, which potentially causes a potential, health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240712131652

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 22DATE:
09/12/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Tara Martinez TIME COMPLETED:
09:32 AM
ALLEGATION(S):
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Staff do not provide adequate supervision resulting in day care children engaging in inappropriate behaviors.
INVESTIGATION FINDINGS:
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On September 12,2024, at 9:15 AM, Licensing Program Analyst (LPA) Anastasia Flores, and Licensing Program Manager (LPM) Pauline Beschorner, arrived for the purpose of delivering the finding on the above stated allegation. On July 19, 2024, at 7:39AM, LPA’s A. Flores and S. Dejesus conducted a health and safety inspection of the facility (CC), and one concern was observed in the infant program, a separate case management was conducted for that program. Copies of pertinent records were obtained. LPA conducted interviews with two staff and one confidential interview.

On July 12, 2024, our office received allegation that Staff do not provide adequate supervision resulting in day care children engaging in inappropriate behaviors. It was reported that the staff refuse to acknowledge that other children are being harmed, such as biting in the face, and body, by other children due to the lack of appropriate staffing. Interview with Director denied the staff do not provide appropriate supervision.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240712131652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 09/12/2024
NARRATIVE
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Based on interviews, the allegation that child do not provide adequate supervision resulting in day care children engaging in inappropriate behaviors, may have occurred, however is not supported or proven by evidence. Therefore the above allegation is unsubstantiated. A copy of this report, LIC811, (Confidential Names List), and appeal rights were explained and handed to the Director, Tara Martinez.

A notice of site visit was given and must be posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5