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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809081
Report Date: 09/12/2024
Date Signed: 09/12/2024 10:12:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240808135243
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 22DATE:
09/12/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Tara Martinez TIME COMPLETED:
09:59 AM
ALLEGATION(S):
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Staff made inappropriate comments to day care child.
INVESTIGATION FINDINGS:
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On September 12, 2024, at 9:45 AM, Licensing Program Analyst (LPA) Anastasia Flores and Licensing Program Manager (LPM) Pauline Beschorner, arrived for the purpose of delivering the findings on the above allegation. On August 12, 2024, at 11:55AM, LPA Flores conducted a health and safety inspection of the facility, and no immediate concerns were noted. Copies of pertinent records were obtained, and interviews were conducted with five out of five staff.

On August 8, 2024, our office received the allegation that staff made inappropriate comments to day care child. It was reported that upon dismissal time, staff #3(S3) called for Child #1(C1) at least two times when the family of C1 was there to pick up and when C1 did not respond right away, S3 yelled over everyone, telling C1, “C1, hello, are you deaf?!” Confidential interviews disclosed that S3 has been rude to other children, yelling at the children, “you need to ask please?!” prior to allowing the children to use the restroom, or get a drink of water.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 10-CC-20240808135243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/12/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/19/2024
Section Cited
CCR
101223(a)(1)
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101223 (a)(1) Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This regulation is not met as evidenced by…..
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Director will conduct a one on one training with S1 in regard to positive child guidance and appropriate teacher child interactions. Director will send LPA Flores via email a plan of correction by 9/19/24.
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Based on interviews and S1 admission, staff made inappropriate comments to day care children on at least one or more occasion, which causes a potential health, safety, and personal rights risk to children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240808135243

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 22DATE:
09/12/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Tara Martinez TIME COMPLETED:
09:59 AM
ALLEGATION(S):
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Staff engaged in a verbal altercation in the presence of day care children.
Staff are not providing adequate food service to day care children.
INVESTIGATION FINDINGS:
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On September 12, 2024, at 9:45 AM, Licensing Program Analyst (LPA) Anastasia Flores and Licensing Program Manager (LPM) Pauline Beschorner, arrived for the purpose of delivering the findings on the above allegation. On August 12, 2024, at 11:55AM, LPA Flores conducted a health and safety inspection of the facility, and no immediate concerns were noted. Copies of pertinent records were obtained, and interviews were conducted with five out of five staff.

On August 8, 2024, our office received the allegation that staff engaged in a verbal altercation in the presence of day care children, and staff are not providing adequate food service to day care children. It was reported that staff #3(S3) and parent 1 (P1) had a verbal altercation upon pick up in front of other day care children. Confidential interviews disclosed that although it seemed that things became a bit heated, there was no yelling or arguing in front of the children. Interview with S3 admitted becoming defensive with P1 but then directed P1 to the director for assistance with any complaints regarding the children’s care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 10-CC-20240808135243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 09/12/2024
NARRATIVE
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It was reported that children were not allowed seconds with meals and children are always hungry
when returning to their home environment. Confidential interviews disclosed that the children are served food, then allowed to get seconds when requested, and if more food is necessary the staff can call the cafeteria for extra to be brought over. Other confidential interview revealed that the children do not always like the food that is served, so they may go home hungry on those days, but the facility does not offer alternatives due to the food program. Interview with director denied the children are not allowed to have seconds, the children are allowed to have thirds if requested, but sometimes the children do not want to eat what is served, but the facility has to follow the food program, and alternatives are not offered, the facility offers, breakfast, lunch, and snack.

Based on interviews, the allegation that staff are not providing adequate food service to day care children may have occurred, however is not supported, or proven by evidence. Therefore, the above allegation is unsubstantiated. A copy of this report, LIC811, (Confidential Names List), and appeal rights were explained and handed to the Director, Tara Martinez.

A notice of site visit was given and must be posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 10-CC-20240808135243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 09/12/2024
NARRATIVE
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Interview with S3 admitted to saying to C1 on one occasion, because C1 was not hearing or listening to S3 when the family arrived, but S3 stated it was in a joking mannerism. Interview with Director, denied having issues with S3 in the classroom, stating the parent of C3 always has issues or complains in the office like on a daily basis. Other confidential interviews disclosed the parent of C1 has never had any issues, always friendly, involved but not rude.

Based on interviews, the preponderance of evidence has been met, therefore the above allegation that staff made inappropriate comments to day care child on at least one or more occasions are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, article 7 section: 101223(a)(1) Personal Rights. A copy of this report, LIC811 (Confidential Names List), appeal rights, were reviewed and handed to Director, Tara Martinez.

A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6