<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809081
Report Date: 11/05/2024
Date Signed: 11/05/2024 01:06:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241004141403
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 55DATE:
11/05/2024
UNANNOUNCEDTIME BEGAN:
12:01 PM
MET WITH:Tara MartinezTIME COMPLETED:
12:19 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not prevent day care child from eating foreign objects.
Staff do not prevent day care children from sharing the same pacifier.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 5, 2024, at 12:01 PM, Licensing Program Analyst’s (LPAs) Anastasia Flores, Brian Morris, and Licensing Program Manager (LPM) Pauline Beschorner, arrived for the purpose of delivering the findings of the above stated allegations. On October 9, 2024, at 2:00PM, a health and safety inspection were conducted, and no immediate concerns were noted. Copies of pertinent evidence was obtained. Five out of five staff interviews were conducted.
On October 4, 2024, our agency received allegation that staff do not prevent day care child from eating foreign objects, and staff do not prevent day care children from sharing the same pacifier. Four confidential interviews disclose that Child #1 (C1) is the only child in the classroom that is required to have a pacifier while in care of the Child Care Center (CCC). Other confidential interviews revealed that C1 will often spit out the pacifier and place other objects in the mouth, such as paper, wood chips, rocks, and small toys. Confidential interviews disclosed that C1 will take pacifier out and the pacifier is placed in other children’s mouths. Confidential interviews revealed that the parent/guardian of C1 was informed the CCC could not provide a one-to-one care for C1.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20241004141403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 11/05/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Interview with Director admitted that C1 is in the classroom with a pacifier, but no concerns of the pacifier being shared with other children were noted. Confidential interviews that the behaviors of C1 requires extra attention to avoid placing foreign objects in the mouth and/or allowing other children to get the pacifier when it is taken out. Four out of four confidential interviews disclosed that C1 is fed in a highchair by the family daily in the CCC. Four out of four confidential interviews disclosed the ratio is normally a 12 to one ratio daily in the classroom that C1 is placed, which makes it hard to keep a close eye on C1. Interview with Director denied any knowledge of allegations, stating these kinds of complaints come out against the CCC when a staff leaves. Interview with Director stated the goal of the classroom is to keep the ratio down to 18 children to two teaches to assist with the ability to care for C1.

Based on confidential interviews, the preponderance of evidence has been met, therefore the above allegations Staff do not prevent day care child from eating foreign objects and staff do not prevent day care children from sharing the same pacifier on at least one or more occasions are found to be SUBSTANTIATED. California Code of Regulations, Title 22, section: 101229(A) Responsibility for providing care and supervision, and 101223(a)(2) Personal Rights. A copy of this report, LIC811 (Confidential Names List), appeal rights, were reviewed and handed to Director, Tara Martinez.

A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20241004141403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/19/2024
Section Cited
CCR
101229(a)
1
2
3
4
5
6
7
101229(a) Responsibility for providing care and supervision; the licensee shall provide care and supervision as necessary to meet the children’s needs. This regulation was not met as evidenced by….
1
2
3
4
5
6
7
Director stated child#1 has recently began a new program and attends the facility in the afternoon for lunch and naptime. Director is obtaining TSP Services and will look at the possiblity of providing extra support to the classroom.
8
9
10
11
12
13
14
Based on confidential interviews, child 1 would put foreign objects in the mouth such as rocks, wood chips, small toys, and paper throughout the day at the CCC, due to a 12 to one ratio when a child that requires more one to one attention was present. This causes a potential health, safety, and personal rights risk to children in care.
8
9
10
11
12
13
14
Type B
11/19/2024
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
101223(a)(2) Personal Rights the licensee shall ensure that each child is accorded the following personal rights, to be accorded safe, healthful, and comfortable accommodations….. to meet his /her needs. This regulation was not met as evidenced by….
1
2
3
4
5
6
7
Director stated child#1 has recently began a new program and attends the facility in the afternoon for lunch and naptime. Director is obtaining TSP Services and will look at the possiblity of providing extra support to the classroom.
8
9
10
11
12
13
14
Based on confidential interviews child 1 would leave personal pacifier easily accessible to other children in care, which causes a potential health, safety, and personal rights risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3