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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809081
Report Date: 06/21/2024
Date Signed: 06/21/2024 10:16:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2024 and conducted by Evaluator Gabriela Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240416115503
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 55DATE:
06/21/2024
UNANNOUNCEDTIME BEGAN:
09:38 AM
MET WITH:Tara Martinez TIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff speaks inappropriately to day care children
INVESTIGATION FINDINGS:
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On 06/21/2024 at 9:38 AM, Licensing Program Analyst (LPA) Gabriela Hernandez conducted an unannounced inspection at Kindercare Learning Center and met with Director Tara Martinez. During the visit, LPA took a census and observed the facility is operating within ratio. The purpose of the inspection was to deliver the findings on the above stated allegation. The investigation included an inspection of the facility and review of documents on 04/19/2024 and 05/07/2024. In addition, LPA’s interviewed Assistant Director, 3 staff members, 5 children and 5 parents.

On 04/16/2024, Community Care Licensing (CCL) received information Staff speaks inappropriately to day care children. Confidential interviews resulted in conflicting statements being provided to LPA G. Hernandez. Witness statements indicated S1 does not yell at children but uses a stern voice, when needed, to get the attention of the children. Other information received indicated S1 does yell at children in care. Other interviews revealed S1 is nice and kind.

CONTINUED on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240416115503
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 06/21/2024
NARRATIVE
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Based on interviews and records review, the allegation that staff speak inappropriately to children in care, may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time.


An exit interview was conducted, a copy of this report, appeal rights and Notice of Site Visit were provided to Director. The director was reminded that the Notice of Site Visit must remain posted for 30 consecutive days
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2