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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809083
Report Date: 11/05/2024
Date Signed: 11/05/2024 12:58:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241007102633
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809083
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
830
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:24CENSUS: 21DATE:
11/05/2024
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Tara Martinez TIME COMPLETED:
11:39 AM
ALLEGATION(S):
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Staff do not ensure infant children are kept clean and dry at all times
Staff allowed infant to be propped up with a bottle during feeding
Staff allowed infants to be left unsupervised during nap time
Staff do not ensure infants are fed in a timely manner
INVESTIGATION FINDINGS:
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On November 5, 2024, at 11:10 AM, Licensing Program Analyst’s (LPAs) Anastasia Flores, Brian Morris, and Licensing Program Manager (LPM) Pauline Beschorner arrived for the purpose of delivering the findings on the above stated allegations. On October 9, 2024, LPA conducted a health and safety inspection, and no immediate concerns were noted. Copies of Child Care Center (CCC), bottle feeding, diaper changing procedures were obtained. Interviews were conducted with three staff.

On October 7, 2024, our office received allegations that staff do not ensure infant children are always kept clean and dry, staff allowed infant to be propped up with a bottle during feeding, staff allowed infants to be left unsupervised during nap time, and staff do not ensure infants are fed in a timely manner. It was reported that a staff was yelled at constantly for changing a child’s diaper when wet. Confidential interviews disclosed that the children are changed every two hours unless the child has an immediate need to be changed. Interview with director denied allegation the children are left in a dirty diaper, informing LPA there is a diaper changing log, providing the diaper changing procedure for review.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241007102633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809083
VISIT DATE: 11/05/2024
NARRATIVE
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It was reported that a staff was asked to prop up infants’ bottles on pillows to feed in order to assist with another task. Confidential interviews disclosed that the children are never given a bottle propped up for feeding. Interview with director denied allegation that the bottles are propped up with a bottle for feeding, and that the parents/guardians are notified on an app what their individual child has or has not eaten while at the CCC. It was reported that sleep checks are not done or monitored. Confidential interviews disclosed the infants are never left unsupervised during nap time. Interview with director denied the infants are left unsupervised during naptime and the staff are required to follow the infant safe sleep plan. It was reported that a staff was yelled at on at least one occasion for warming up a bottle to feed the children in a timely manner. Interview with director stated the allegation is false and could not happen because the staff are required to follow the infant feeding plan that is on file.

Based on interviews and record review the allegations that Staff do not ensure infant children are always kept clean and dry, Staff allowed infant to be propped up with a bottle during feeding, Staff allowed infants to be left unsupervised during nap time, Staff do not ensure infants are fed in a timely manner may have occurred, however is not supported or proven by evidence. Therefore, the above allegations are unsubstantiated. A copy of this report, and appeal rights were given and explained to Director, Tara Martinez.

A notice of site visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2