334811526-1-16-2026-09-CC-ANOE-DREMVD-20260218085630

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334811526
Report Date: 01/16/2026
Date Signed: 01/16/2026 03:03:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/04/2025 and conducted by Evaluator Tiffanie Diep

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20251204172948

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334811526
ADMINISTRATOR:	PATRICIA MACIEL		FACILITY TYPE:	830
ADDRESS:	7897 MISSION GROVE PKWY SOUTH		TELEPHONE:	(951) 789-4762
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92508
CAPACITY:	32	CENSUS: 18	DATE:	01/16/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Patricia Maciel (Mitchell)		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Neglect/Lack of Supervision - Staff did not provide adequate supervision resulting in infant sustaining injury

INVESTIGATION FINDINGS:

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On January 16, 2026 at 8:45 AM, Licensing Program Analyst (LPA) Tiffanie Diep met with Director Patricia Maciel (Mitchell) for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegation. LPA was greeted by Assistant Director Wendy Torres upon arrival as Director was not present at the time. LPA observed five staff supervising 18 children. At 9:30 AM, Director arrived to the facility.

It was alleged that staff did not provide adequate supervision resulting in an infant sustaining an injury. Throughout the course of the investigation, LPA made observations at the facility, obtained relevant documents, and conducted interviews with pertinent individuals.

Continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20251204172948

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334811526
	VISIT DATE: 01/16/2026

NARRATIVE

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Continued from LIC 9099 (Page 2)

Interviews conducted and records reviewed revealed a child sustained an injury in a classroom on or about December 2, 2025. Information obtained indicated the child hit their mouth while using a horizontal wooden pull up bar to help with their balance, and it was revealed the injury resulted in the removal of the affected teeth. Interviews disclosed authorized representatives are notified of any injuries their children sustained while in care via telephone and/or a message sent via the facility’s app and through an incident report. Information obtained indicated the child’s authorized representatives were immediately notified of the incident. Consistent statements disclosed staff maintain visual observation of children in care to ensure adequate supervision. During a previous visit and today’s visit, LPA observed appropriate ratios were maintained by staff. Interviews did not disclose consistent statements regarding staff witnessing the incident. Due to conflicting statements, it is determined there was not sufficient information evident to support the allegation that staff did not provide adequate supervision resulting in an infant sustaining an injury.

Based on observations made at the facility, information obtained during interviews, and records reviewed, it is determined that the allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the director, Patricia Maciel (Mitchell). A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026

LIC9099 (FAS) - (06/04)

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