334811528-5-15-2025-09-CC-GSEA-DGUK4F-20250520073412

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334811528
Report Date: 05/15/2025
Date Signed: 05/15/2025 10:29:34 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2025 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250227161916

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334811528
ADMINISTRATOR:	PATRICIA MACIEL		FACILITY TYPE:	850
ADDRESS:	7897 MISSION GROVE PKWY SOUTH		TELEPHONE:	(951) 789-4762
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92508
CAPACITY:	88	CENSUS: 68	DATE:	05/15/2025
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	April Rodriguez, Assistant Director		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Personal Rights- Facility staff hit child in care.

INVESTIGATION FINDINGS:

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On 05/15/25 at 09:40 AM Licensing Program Analyst (LPA) Claudia Caywood conducted a subsequent complaint investigation to deliver final findings. A 10-day inspection was initiated by LPA Diep on 03/06/2025. LPA met with Assistant Director,April Rodriguez, toured facility, and census was taken.The following was discussed with Assistant Director:

Allegation: Facility staff hit child in care.

During the investigation, LPA conducted interviews with all pertinent parties, including staff and children, reviewed child, and staff records, and toured the facility.

It was alleged that staff hit subject child that left marks on the child’s lower back during attendance at the facility. Pertinent individuals stated they viewed photos of the child’s back but had not been aware that it occurred while attending the daycare. All staff stated they were not aware of the child being hit by any staff nor did they have reason to believe the child was being mishandled.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250227161916

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334811528
	VISIT DATE: 05/15/2025

NARRATIVE

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In addition, the allegation was investigated by the local law enforcement (LE). LE did not determine any cruel or inhuman corporal punishment had occurred. LE closed the case due to lack of evidence.

Based on interviews with all pertinent parties, conflicting information was obtained from what was alleged. Although the allegations may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to Assistant Director, April Rodriguez.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025

LIC9099 (FAS) - (06/04)

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