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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812642
Report Date: 01/20/2026
Date Signed: 01/20/2026 11:48:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260113111545
FACILITY NAME:MAGNOLIA PRESCHOOL & KINDERGARTENFACILITY NUMBER:
334812642
ADMINISTRATOR:RUTH GUTIERREZFACILITY TYPE:
830
ADDRESS:13130 MAGNOLIA AVENUETELEPHONE:
(951) 272-0977
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:20CENSUS: 5DATE:
01/20/2026
UNANNOUNCEDTIME BEGAN:
08:56 AM
MET WITH:Fanny Torres Pacheco, Morning DirectorTIME COMPLETED:
11:58 AM
ALLEGATION(S):
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Staff are operating out of ratio
INVESTIGATION FINDINGS:
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On January 20, 2026, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to initiate and deliver findings for a complaint. LPA conducted a tour of the facility and took census. During the investigation interviews were conducted with pertinent parties and documentation was reviewed.

On January 13, 2026 a complaint was received alleging the facility is operating out of ratio. It was noted there have been several occasions where one infant staff is providing care and supervision to more than four children at drop off. No other identifying information such as dates, times, or staff present were provided. Although it was disclosed there have been instances when the facility has operated out of ratio, the LPA did not receive enough evidence to support the allegation. Director stated, there are times when preschool staff will cover for infant teachers but there is no tracking of when they move from one program to another. When staff sign in at the beginning of their shift or after breaks, they can move freely across all programs, as needed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20260113111545
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MAGNOLIA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 334812642
VISIT DATE: 01/20/2026
NARRATIVE
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LPA reviewed several sign in sheets for children and staff but was unable to determine at what point the infant program was operating out of ratio. While at the facility, the LPA observed the Director utilizing infant staff on the preschool side, preschool staff on the infant side, and even stepping into ratio herself while interviews were taking place.

This agency has investigated the complaint regarding the above allegation. Due to the limited information provided to the Department, information disclosed in the interviews, and conflicting statements, the Department is unable to determine whether the facility operated out of ratio, therefore, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and a copy of this report provided to Fanny Torres Pacheco, Morning Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2