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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812757
Report Date: 04/11/2023
Date Signed: 04/11/2023 10:22:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2023 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230307083536
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334812757
ADMINISTRATOR:MELINDA GASKINFACILITY TYPE:
850
ADDRESS:1080 HIGHGROVETELEPHONE:
(951) 371-9346
CITY:CORONASTATE: CAZIP CODE:
92882
CAPACITY:92CENSUS: 73DATE:
04/11/2023
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Jessica Salvador- RiveraTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff yelled at day care children
Staff did not meet day care child's diapering needs
INVESTIGATION FINDINGS:
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On 4/11/2023, at 9:45 AM, Licensing Program Analysts (LPAs) Claudia Caywood and Justin Giese arrived at the facility to conclude an investigation regarding the above complaint, which was received on 03/07/23. LPAs met with the Director, Jessica Salvador-Rivera. LPAs toured the facility, took census, and spoke to the Director regarding the complaint allegations and delivered findings.
Allegations: Staff yelled at day-care children and Staff did not meet day-care child's diapering needs. It was alleged staff were heard yelling at a child and a child did not have their diaper changed after staff were made aware a child needed a diaper change.
During the investigation, LPAs conducted interviews with seven staff and four children. Conflicting information was stated from staff and children interviews whether staff yell at day-care children.
Staff stated most of the children in the classroom are potty trained, but if they are not, staff remind the children frequently throughout the day to use the restroom. For the children who are not potty training, staff stated they conduct diaper checks on a schedule to make sure the children are not soiled throughout the day and will change the child as needed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20230307083536
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334812757
VISIT DATE: 04/11/2023
NARRATIVE
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Due to conflicting information received from interviews and what was alleged, LPA was unable to determine if staff yelled at day-care children of if staff did not meet day-care child's diapering needs. Therefore, the evidence collected was not sufficient to substantiate or refute the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Appeal rights issued and discussed with Jessica Salvador-Rivera and their signature on this form acknowledges receipt of these rights.

An exit interview was conducted. A copy of this report and Notice of Site Visit was provided to the Director, Jessica Salvador-Rivera. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4