334812757-3-2-2026-09-CC-GSEA-DRUMV4-20260304085605

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334812757
Report Date: 03/02/2026
Date Signed: 03/02/2026 10:55:57 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20251209151436

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334812757
ADMINISTRATOR:	JESSICA SALVADOR-RIVERA		FACILITY TYPE:	850
ADDRESS:	1080 WEST HIGHGROVE STREET		TELEPHONE:	(951) 371-9346
CITY:	CORONA	STATE: CA	ZIP CODE:	92882
CAPACITY:	92	CENSUS: 81	DATE:	03/02/2026
		UNANNOUNCED	TIME BEGAN:	09:35 AM
MET WITH:	Jessica Salvador-Rivera, Director		TIME COMPLETED:	11:10 AM

ALLEGATION(S):

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Staff threatens daycare child(ren)
Staff handles daycare child(ren) in a rough manner
Staff force daycare child(ren) to nap
Staff yelled at daycare child
Staff left daycare child in soiled clothing for a period of time

INVESTIGATION FINDINGS:

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On 03/02/2026, at 09:35 AM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Jessica Salvador-Rivera regarding the above listed allegations, which were received on 12/09/2025. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final findings.

Allegations: 1) Staff threatens daycare child(ren) 2) Staff handles daycare child(ren) in a rough manner 3)
Staff force daycare child(ren) to nap 4) Staff yelled at daycare child 5) Staff left daycare child in soiled clothing for a period of time.

During the investigation, LPA conducted interviews with all pertinent parties, reviewed documentation including children files, and toured the facility.
(CONT. LIC 9009-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 03/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20251209151436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334812757
	VISIT DATE: 03/02/2026

NARRATIVE

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It was alleged that staff threaten daycare children. Interviews revealed that staff address children in a firm tone of voice in order to redirect children. All staff denied threatening daycare children.

It was alleged that staff would grab children by the armpits in a rough manner. All staff denied that children are being handled aggressively. Staff acknowledged that they sometimes need to assist the children by redirecting them but not in a rough manner.

It was alleged that staff force daycare children to nap. Staff stated that they sometimes assist the children with napping by sitting near the napping children to pat their back. All staff denied forcing daycare children to nap.

It was alleged that staff yelled at a daycare child. Staff stated they use a transition voice that is loud to get the children’s attention, but all staff denied yelling at daycare children.

It was alleged that staff left a daycare child in soiled clothing for a period of time. Staff denied leaving children in soiled clothing for five minutes or longer. Staff stated they will change the child shortly after a potty incident.

Based on interviews with all pertinent parties, conflicting information was obtained from what was alleged. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Jessica Salvador Rivera.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 03/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026

LIC9099 (FAS) - (06/04)

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