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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812757
Report Date: 07/05/2024
Date Signed: 07/05/2024 01:22:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2024 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240503091454
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334812757
ADMINISTRATOR:JESSICA SALVADOR-RIVERAFACILITY TYPE:
850
ADDRESS:1080 WEST HIGHGROVE STREETTELEPHONE:
(951) 371-9346
CITY:CORONASTATE: CAZIP CODE:
92882
CAPACITY:92CENSUS: 42DATE:
07/05/2024
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Jessica Salvador Rivera- DirectorTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Personal Rights- Staff member physically abused day care child in care.
INVESTIGATION FINDINGS:
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On 07/5/2024 at 12:15 PM, Licensing Program Analysts (LPAs) Claudia Caywood, conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Jessica Salvador Rivera regarding the above listed allegation, which was received on 5-3-2024. LPA toured the facility, took census, and spoke to the Director regarding the complaint allegations and delivered findings.

Allegation: Staff member physically abused day care child in care.

During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed pertinent parties, staff, and facility documentation, and toured the facility.

It was alleged a staff member physically abused a day care child in care by pulling the hair of a child. Pertinent interviews, including the subject staff, revealed a staff member tugged a child’s hair to demonstrate how other children don’t like their hair pulled.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20240503091454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334812757
VISIT DATE: 07/05/2024
NARRATIVE
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 In addition, local law enforcement cited the staff member, and the case was forwarded to the local District Attorney’s office for review.

It is expected that facility staff members model and reinforce appropriate behaviors to all children in care. The staff did not appropriately handle the situation rather used a strategy of punishment to redirect the child.

Based on LPAs interviews and documentation obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are cited on the attached LIC9099D.

LPA informed the facility representative, Jessica Salvador Rivera, all Type A citations shall be reported to parents/guardians of all children currently enrolled by the next business day, or the next day children are in care, and to parents/guardians of newly enrolled children for 12 months from the date of the citation. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Appeal rights issued and discussed with Jessica Salvador Rivera and their signature on this form acknowledges receipt of these rights.

An exit interview was conducted. A copy of this report and Notice of Site Visit was provided to the Director, Jessica Salvador Rivera.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 09-CC-20240503091454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334812757
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/08/2024
Section Cited
CCR
101223(a)(3)
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Personal Rights: 101223 (a) (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature...This requirement was not met as evidenced by:
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Director stated the will be having a staff meeting to address the Title 22 regulation violated 101223 (a)(3) by the POC due date of 7/8/24
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Based on LPAs interviews and records review staff member has admitted to tugging a daycare child's hair which is a violation of the Title 22 Regualtion.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3