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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812757
Report Date: 04/15/2022
Date Signed: 04/15/2022 01:45:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2022 and conducted by Evaluator Rachel Zeron
COMPLAINT CONTROL NUMBER: 09-CC-20220406124109

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334812757
ADMINISTRATOR:SARAH CABELLOFACILITY TYPE:
850
ADDRESS:1080 HIGHGROVETELEPHONE:
(951) 371-9346
CITY:CORONASTATE: CAZIP CODE:
92882
CAPACITY:92CENSUS: 62DATE:
04/15/2022
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Michelle SolarioTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9

-Children developed diaper rash in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Rachel Zeron and Nasha King made an unannounced 10-day visit to investigate a complaint that was initiated on 04/06/2022. LPAs met with Michelle Solario, Director. A census was taken, and the facility was toured. LPA indicated the reason for the visit was to investigate the allegations above.
During the visit, LPAs reviewed diaper/potty logs for random children in the 2-year-old classroom. These logs are posted on the KinderCare App in which the parents can view them daily. LPAs observed the logs to be complete with detailed information every 2-3 hours. LPAs did not observe any incident reports in the children’s files or the KinderCare App relaying a diaper rash.
There is no evidence to support that children developed diaper rash in care, and LPAs could not corroborate the allegation with a preponderance of evidence. Therefore, based on the information collected, the allegation children developed diaper rash in care is UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Michelle Solario and a copy was provided. A notice of site visit was given and must remain posted for 30 days.


Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Kimberly WilliamsTELEPHONE: (951) 782-4200
LICENSING EVALUATOR NAME: Rachel ZeronTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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