334812757-8-12-2025-09-CC-GSEA-DKNNF3-20250818102453

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334812757
Report Date: 08/12/2025
Date Signed: 08/12/2025 10:36:14 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250710083630

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334812757
ADMINISTRATOR:	JESSICA SALVADOR-RIVERA		FACILITY TYPE:	850
ADDRESS:	1080 WEST HIGHGROVE STREET		TELEPHONE:	(951) 371-9346
CITY:	CORONA	STATE: CA	ZIP CODE:	92882
CAPACITY:	92	CENSUS: 88	DATE:	08/12/2025
		UNANNOUNCED	TIME BEGAN:	09:41 AM
MET WITH:	Jessica Salvador-Rivera, Director		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Personal Rights-Licensee is not ensuring that day care children with obvious sign of illness are not accepted into the facility.

INVESTIGATION FINDINGS:

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On 8/12/2025, at 09:41 AM, Licensing Program Analysts (LPAs) Claudia Caywood and Patricia Berry conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Jessica Salvador-Rivera regarding the above listed allegation, which was received on 7/10/2025. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final findings.

Allegation: Licensee is not ensuring that day care children with obvious signs of illness are not accepted into the facility.

It was alleged the staff allows children with obvious signs of illness attend and mingle with other day care children in care, resulting in children spreading illness and getting sick. During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed documentation, and toured the facility. (CONT. 809-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250710083630

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334812757
	VISIT DATE: 08/12/2025

NARRATIVE

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All staff stated that when children arrive, they conduct a visual wellness check of the children, and if they appear to be sick, they will speak to the child’s authorized representative to further determine if the child should be admitted for care. All staff stated if a child shows signs of illness while in care, they will immediately do another wellness check and determine whether the child needs to go home. Staff stated if the child needs to go home, they will inform the child’s authorized representative. In addition, staff stated they prevent illness by being proactive by cleaning and sanitizing three times daily during operational hours.

Based on interviews with all pertinent parties, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Jessica Salvador Rivera.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

LIC9099 (FAS) - (06/04)

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