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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812757
Report Date: 10/01/2025
Date Signed: 10/01/2025 01:25:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2025 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250909202419
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334812757
ADMINISTRATOR:JESSICA SALVADOR-RIVERAFACILITY TYPE:
850
ADDRESS:1080 WEST HIGHGROVE STREETTELEPHONE:
(951) 371-9346
CITY:CORONASTATE: CAZIP CODE:
92882
CAPACITY:92CENSUS: 83DATE:
10/01/2025
UNANNOUNCEDTIME BEGAN:
01:02 PM
MET WITH:Vivian Betancourt, Asst. DirectorTIME COMPLETED:
01:35 PM
ALLEGATION(S):
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Personal Rights-Staff hit day care child.
INVESTIGATION FINDINGS:
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On 10/01/2025, at 1:02 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Assistant Director, Vivian Betancourt regarding the above listed allegation, which was received on 09/09/2025. During the visit, LPA toured the facility, took census, and spoke to the Assistant Director regarding final findings.

Allegation: Staff hit day care child

It was alleged that a child was hit by staff during the child’s first day at day care. During the investigation, LPA conducted interviews with all pertinent parties, including staff and children, reviewed documentation including a law enforcement incident report, and toured the facility.

(CONT. LIC809-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250909202419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334812757
VISIT DATE: 10/01/2025
NARRATIVE
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Pertinent individuals stated that the subject child had a hard day trying to get used to being away from their authorized representative, cried most of the day, and kept to their self. It was communicated that staff tried to comfort the child throughout the day, but nothing seemed to cheer them up.

During the course of the investigation, LPA did not obtain disclosure of the staff member who allegedly hit the child. In addition, the child did not sustain any injuries due to alleged personal rights violation. Interviews revealed that all facility staff denied hitting the child.

Based on interviews with all pertinent parties, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2