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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812757
Report Date: 10/14/2022
Date Signed: 10/14/2022 09:03:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2022 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220830150541
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334812757
ADMINISTRATOR:MICHELLE SOLORIOFACILITY TYPE:
850
ADDRESS:1080 HIGHGROVETELEPHONE:
(951) 371-9346
CITY:CORONASTATE: CAZIP CODE:
92882
CAPACITY:92CENSUS: 37DATE:
10/14/2022
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Melinda GaskinTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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Staff inappropriately pulled a day care child's arm. Staff caused child physical pain requiring medical treatment
INVESTIGATION FINDINGS:
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On 10/14/2022 at 8:30AM, Licensing Program Analyst (LPA) Giselle Carbullido arrived to conclude a complaint investigation that was initiated on 09/06/2022. On that visit, interviews were conducted, and records were obtained.
During today’s visit, LPA was given access to the facility by Melinda Gaskin, Director. LPA discussed purpose of visit, obtained additonal photo and records, took census, and toured the facility. LPA met with the Ms. Gaskin to further discuss the complaint allegations and deliver findings.
It was alleged staff inappropriately pulled a day care child’s arm, causing the child physical pain, which required medical treatment. It was alleged a teacher grabbed and swung a child’s arm. During the investigation, LPA conducted interviews with all pertinent parties, including staff and children; and obtained records and photos.
Although the child received medical treatment, from interviews conducted, there was conflicting information on whether the cause of physical pain was accidentally self-inflicted or caused by staff.
Due to conflicting information from interviews conducted, records reviewed, and what was reported, the LPA is unable to determine if facility staff inappropriately pulled a daycare child’s arm or caused child
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Giselle CarbullidoTELEPHONE: (951) 970-1904
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20220830150541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334812757
VISIT DATE: 10/14/2022
NARRATIVE
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physical pain requiring medical treatment. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and LPA Carbullido provided the Director Melinda Gaskin with a copy of this report, appeal rights and notice of site visit. This report must be made available upon request for three years.

SUPERVISOR'S NAME: Gilbert SenaTELEPHONE: (951) 782-4844
LICENSING EVALUATOR NAME: Giselle CarbullidoTELEPHONE: (951) 970-1904
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2