334812757-6-19-2024-09-CC-GSEA-D6JKC3-20240624074628

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334812757
Report Date: 06/19/2024
Date Signed: 06/19/2024 10:39:52 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2024 and conducted by Evaluator Claudia Caywood

COMPLAINT CONTROL NUMBER: 09-CC-20240423122257

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334812757
ADMINISTRATOR:	JESSICA SALVADOR-RIVERA		FACILITY TYPE:	850
ADDRESS:	1080 WEST HIGHGROVE STREET		TELEPHONE:	(951) 371-9346
CITY:	CORONA	STATE: CA	ZIP CODE:	92882
CAPACITY:	92	CENSUS: 72	DATE:	06/19/2024
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Jessica Salvador Rivera, Director		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Lack of Supervision

INVESTIGATION FINDINGS:

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On 6/19/2024, at 9:45 AM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Jessica Salvador Rivera regarding the above listed allegation, which was received on 4/23/2024. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final findings.

Allegation: Staff do not provide adequate supervision, resulting in a day care child sustaining an unexplained injury

It was alleged staff do not provide adequate supervision, resulting in a child sustaining injuries. During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed documentation, and toured the facility.

Staff stated if a child is injured, they will immediately provide first aid to the child and then document the injury by writing an incident report.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240423122257

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334812757
	VISIT DATE: 06/19/2024

NARRATIVE

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Staff stated they will inform the child’s authorized representative verbally and by providing a copy of the incident report. Staff stated they haven’t heard of a child being injured and staff not reporting the injury to the child’s authorized representative.

Based on interviews with all pertinent parties, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Jessica Salvador Rivera.

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2024

LIC9099 (FAS) - (06/04)

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